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FAQs

How to update a Wi-Fi lock commissioned to Zentra outside of its Wi-Fi check-in schedule?

Resolution: There are three ways to accomplish this:1. Zentra Mobile App – Bluetooth Sync - Pair with the device - Click Sync with Zentra - Wait for ...:

How to get new invite to Engage if invitation is expired?

Resolution: Contact the administrator that invited you to resend from My Team section of the Engage app or the web portal. :

What is warranty on MTK15?

Resolution: The warranty on the MTK15 is:5 years on keypad, limited lifetime on card reader. :

What email address does Pure Access invitations come from?

Resolution: The email address the inviations to Pure Access comes from:[email protected]:

Are L9000 electrified locks Intrinsic safe?

Resolution: While the L9000 electrified product meets our standard safety requirements, it does not currently hold the specific “IEC 60079” certifications required for use in hazardous or explosive environment...:

Schlage Sense Pro™: Pairing Instructions

Resolution: Sense Pro users can choose to pair Sense Pro with the Apple Home app or both the Apple Home app and Schlage Home app. Pairing with both apps enables the full feature set, includ...:

Will the Dexter C1000 SFIC prep accommodate both 6 or 7-pin cylinders?

Resolution: The C1000 accommodates SFIC to accept 6 or 7 pin. :

What is the part # for the 9553IQ companion cable?

Resolution: The 9550IQ companion cable can be order by 9550IQ-982. This companion cable is used with the 9553IQ Sr Swing simultaneous pair operator. :

Is the trim for the Schlage PM Series Mortise compatible with the Schlage L9000 mortise lock?

Resolution: The trim design, spring cage and mounting hole locations are different. Schlage PM Series mortise trim is not compatible with the Schlage L9000 mortise. Also, the Schlage L9000 mortise tr...:

Will a PM mortise body fit in the L9000 prep (pocket)?

Resolution: With a minor adjustment to the thru-door mounting holes, the Schlage PM series mortise could be used. See the PM templates.The mortise pocket depth is the same.: