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FAQs

What are some of the causes for a wi-fi connectivity issue on a CTE?

Resolution: 1. Weak Wi-Fi signal: The CTE controller may be out of range or have a weak signal due to physical obstructions like walls or floors. 2. Incorrect Wi-Fi settings: The CTE may be conf...:

How do you update firmware on devices in Zentra?

Resolution: Here is a link to a page in the Zentra manual that provides an overview of updating firmware:https://manual.living.zentra.co/zentra-product-manual/1/en/topic/update-firmware-web-app:

Cannot add a new device to Pure Access Cloud.

Resolution: This indicates that you exceeded the number of devices allowed for your license type. For example, a PAC-1-5 license allows for up to 5 devices.In order to commission devices beyond that limi...:

How can I buy more credentials for Pure Access Cloud?

Resolution: We do not sell directly to the end user; credentials need to be purchased through distribution. We recommend that you contact your integrator to discuss options for purchasing new credentials...:

How to update a Wi-Fi lock commissioned to Pure Access Cloud outside of its Wi-Fi check-in schedule?

Resolution: There are two ways to accomplish this: 1. Engage Mobile App- Pair with the device- Navigate to Settings > General - click "Update from Server"2.Force Check-In credential-Add the "Forc...:

How to update a Wi-Fi lock commissioned to Zentra outside of its Wi-Fi check-in schedule?

Resolution: There are three ways to accomplish this:1. Zentra Mobile App – Bluetooth Sync - Pair with the device - Click Sync with Zentra - Wait for ...:

How to get new invite to Engage if invitation is expired?

Resolution: Contact the administrator that invited you to resend from My Team section of the Engage app or the web portal. :

What is warranty on MTK15?

Resolution: The warranty on the MTK15 is:5 years on keypad, limited lifetime on card reader. :

What email address does Pure Access invitations come from?

Resolution: The email address the inviations to Pure Access comes from:[email protected]:

Are L9000 electrified locks Intrinsic safe?

Resolution: While the L9000 electrified product meets our standard safety requirements, it does not currently hold the specific “IEC 60079” certifications required for use in hazardous or explosive environment...: