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FAQs

Resolution: As of 2/3/26 there are the supported Zentra devices:Real Time Devices: Schlage Reader Controllers RC11, RC15, RCK15WiFi Supported Devices: CTE (w/ MTB Reader), LE, LEB, NDE, NDEBOffline Devices: Co...:

NDE locks are not updating overnight in Zentra.

Resolution: The most common reason would be a Wi-Fi issue. We would want to check and make sure that Wi-Fi is working on the device and check to see if we are able to update manually. After that, we would...:

NDEB latch length.

Resolution: The lengths are: 2-3/8" or 2-3/4" :

What are TTL outputs used for on IP Bridge?

Resolution: These are not currently used for any applications:

What does dry and wet mean for IP Bridge relay output?

Resolution: The Bridge is configured as dry out of the box since no power is provided. For powered (wet) purposes DC can be jumped to COM for power between GND and NC or NO. :

Is the warranty voided if you change from fail safe to fail secure on the ND or L9000 electrified locks in the field?

Resolution: All Schlage ND and L9000 electrified products are shipped with a microswitch installed into the lock case or chassis to allow for easy field configuration between EL (Electrically Locked) or EU (El...:

Does the Dexter C2000 series cylindrical lock offer a knob?

Resolution: The Dexter C2000 series cylindrical lock does offer one style of knob. Please click here for an image.:

What lever designs are available for the Schlage PC cylindrical lock series?

Resolution: The following lever designs and cylinder options are available with the Schlage PC series:Athens (ATH) - KIL, FSIC, SFIC, L-SA, L-CO, J-SA, J-CO6, J-MED, J-YA6Boardwalk (BRK) - KIL, FSIC , SFICBroa...:

What is ADA on the user in Engage used for?

Resolution: a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } When a user’s ADA (Americans with Disabilities Act) se...:

Are the case mounting screws supplied when ordering Schlage L9000 series Mortise lock less all components except case?

Resolution: When the lock is ordered less components, except for the lock case, you will receive two case mounting screws for installation into the door.When the lockbody is ordered as a separate part, you wil...: