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FAQs

Is the warranty voided if you change from fail safe to fail secure on the ND or L9000 electrified locks in the field?

Resolution: All Schlage ND and L9000 electrified products are shipped with a microswitch installed into the lock case or chassis to allow for easy field configuration between EL (Electrically Locked) or EU (El...:

Does the Dexter C2000 series cylindrical lock offer a knob?

Resolution: The Dexter C2000 series cylindrical lock does offer one style of knob. Please click here for an image.:

What lever designs are available for the Schlage PC cylindrical lock series?

Resolution: The following lever designs and cylinder options are available with the Schlage PC series:Athens (ATH) - KIL, FSIC, SFIC, L-SA, L-CO, J-SA, J-CO6, J-MED, J-YA6Boardwalk (BRK) - KIL, FSIC , SFICBroa...:

What is ADA on the user in Engage used for?

Resolution: a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } When a user’s ADA (Americans with Disabilities Act) se...:

Are the case mounting screws supplied when ordering Schlage L9000 series Mortise lock less all components except case?

Resolution: When the lock is ordered less components, except for the lock case, you will receive two case mounting screws for installation into the door.When the lockbody is ordered as a separate part, you wil...:

What are some of the causes for a wi-fi connectivity issue on a CTE?

Resolution: 1. Weak Wi-Fi signal: The CTE controller may be out of range or have a weak signal due to physical obstructions like walls or floors. 2. Incorrect Wi-Fi settings: The CTE may be conf...:

How do you update firmware on devices in Zentra?

Resolution: Here is a link to a page in the Zentra manual that provides an overview of updating firmware:https://manual.living.zentra.co/zentra-product-manual/1/en/topic/update-firmware-web-app:

Cannot add a new device to Pure Access Cloud.

Resolution: This indicates that you exceeded the number of devices allowed for your license type. For example, a PAC-1-5 license allows for up to 5 devices.In order to commission devices beyond that limi...:

How can I buy more credentials for Pure Access Cloud?

Resolution: We do not sell directly to the end user; credentials need to be purchased through distribution. We recommend that you contact your integrator to discuss options for purchasing new credentials...:

How to update a Wi-Fi lock commissioned to Pure Access Cloud outside of its Wi-Fi check-in schedule?

Resolution: There are two ways to accomplish this: 1. Engage Mobile App- Pair with the device- Navigate to Settings > General - click "Update from Server"2.Force Check-In credential-Add the "Forc...: