Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

How do you identify if HID iClass card has elite keys?

Resolution: The part number of the credential will have a “-E” at the end:

Are MP series Mercury boards supported with Allegion partner integrations?

Resolution: Yes, the MP Series Mercury boards have been tested to work with our devices.:

Resolution: Start by confirming device is in commissioned state with In Range tab of mobile app. If not, add the device. If commissioned state, change the communication mode to WIFI and save. Then change ...:

What causes alternating red/green flash on CTE after normal credential presentation?

Resolution: :

Is there a character limit on the length of a Pure Access Cloud access point name?

Resolution: For Schlage devices like an RC, an access point name must be between 1 and 20 characters (including spaces).The same limit is not applicable to Isonas devices like RC03, RC04 and IPBridge, which ca...:

What devices are supported by Zentra?

Resolution: As of 2/3/26 there are the supported Zentra devices:Real Time Devices: Schlage Reader Controllers RC11, RC15, RCK15WiFi Supported Devices: CTE (w/ MTB Reader), LE, LEB, NDE, NDEBOffline Devices: Co...:

NDE locks are not updating overnight in Zentra.

Resolution: The most common reason would be a Wi-Fi issue. We would want to check and make sure that Wi-Fi is working on the device and check to see if we are able to update manually. After that, we would...:

NDEB latch length.

Resolution: The lengths are: 2-3/8" or 2-3/4" :

What are TTL outputs used for on IP Bridge?

Resolution: These are not currently used for any applications:

What does dry and wet mean for IP Bridge relay output?

Resolution: The Bridge is configured as dry out of the box since no power is provided. For powered (wet) purposes DC can be jumped to COM for power between GND and NC or NO. :