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FAQs

Is the RX switch on the L9000 MLR chassis the same as the non-MLR chassis?

Resolution: The RX switch used on the L9000 MLR functions, part number L283-452, is the same as what's is used on the non-MLR products. The RX switch option is available for the L9510, L9580, L9692, L9695...:

Importing users to Pure Access cloud that will use AD connect.

Resolution: Can I import a user CSV if I am planning to eventually connect the AD Connect (Active Directory) Sync tool?Yes you can, but it is not recommended. When users are created by Pure Access, there...:

History report for Pure Access Cloud

Resolution: By default, History reports only show history going back to 0600 the previous day, and up to current time.Example of Default:To change this, in the “History” report screen, click “Date Range” filte...:

How do I change my web user login time in Zentra?

Resolution: To make this change for your web users, in Zentra: 1) Go to "People" > "Everyone" 2) Find the manager user account being logged in as.&n...:

How do I change my web user login time in Pure Access Cloud?

Resolution: To make this change for your web users, in Pure Access Cloud: 1) Go to “Users” (two-person silhouette icon) on left sidebar. 2) Find the ma...:

How do you identify if HID iClass card has elite keys?

Resolution: The part number of the credential will have a “-E” at the end:

Are MP series Mercury boards supported with Allegion partner integrations?

Resolution: Yes, the MP Series Mercury boards have been tested to work with our devices.:

How to resolve 401 errors on MT20W?

Resolution: Start by confirming device is in commissioned state with In Range tab of mobile app. If not, add the device. If commissioned state, change the communication mode to WIFI and save. Then change ...:

What causes alternating red/green flash on CTE after normal credential presentation?

Resolution: :

Is there a character limit on the length of a Pure Access Cloud access point name?

Resolution: For Schlage devices like an RC, an access point name must be between 1 and 20 characters (including spaces).The same limit is not applicable to Isonas devices like RC03, RC04 and IPBridge, which ca...: