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FAQs

Is there a way to view Facility Code data for credentials in Pure Access Cloud?

Resolution: 1. For Pure Access Cloud tenants that have only legacy Isonas devices, the credential facility code is not included in the enrolled credential data (except when the 26 Bit With Facility Code bitmas...:

How do I identify the name of my Pure Access Cloud tenant?

Resolution: Here are three methods of identifying the tenant name:1. The tenant name can be identified from the web URL; it will be between the two forward slashes after app.pureaccess.comhttps://app.pureacces...:

What is the part number for a replacement LEB battery holder?

Resolution: The part number for the LE/LEB lock battery holder is:N623-0026:

How to test for proper pairing for the ASM/EDK.

Resolution: ASM/EDK – How to test for proper pairing.The ASM’s right-hand light will confirm proper pairing. i. The left ligh...:

Where to connect the shield wire for the IPBridge.

Resolution: When connecting a shielded wire between a Wiegand reader and the IP Bridge, where is the shield wire connected? When running a shielded cable, the shield wir...:

Is the RX switch on the L9000 MLR chassis the same as the non-MLR chassis?

Resolution: The RX switch used on the L9000 MLR functions, part number L283-452, is the same as what's is used on the non-MLR products. The RX switch option is available for the L9510, L9580, L9692, L9695...:

Importing users to Pure Access cloud that will use AD connect.

Resolution: Can I import a user CSV if I am planning to eventually connect the AD Connect (Active Directory) Sync tool?Yes you can, but it is not recommended. When users are created by Pure Access, there...:

History report for Pure Access Cloud

Resolution: By default, History reports only show history going back to 0600 the previous day, and up to current time.Example of Default:To change this, in the “History” report screen, click “Date Range” filte...:

How do I change my web user login time in Zentra?

Resolution: To make this change for your web users, in Zentra: 1) Go to "People" > "Everyone" 2) Find the manager user account being logged in as.&n...:

How do I change my web user login time in Pure Access Cloud?

Resolution: To make this change for your web users, in Pure Access Cloud: 1) Go to “Users” (two-person silhouette icon) on left sidebar. 2) Find the ma...: