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FAQs

Schlage Sense Pro™: Empty Wi-Fi Network List

Resolution: If you're experiencing an empty Wi-Fi network list when trying to pair your Schlage Sense Pro™ with the Schlage Home App, or when re-establishing your Wi-Fi connection, there are several common cau...:

Schlage Home App Error: "Your lock is already connected to a Matter controller"

Resolution: Have you encountered the following error in the Schlage Home app? "Your lock is already connected to a Matter controller. Open the controller app to add device and enable pairing." ...:

Schlage Home App: Locating MAC ID

Resolution: If your Schlage Sense Pro™ (BE889), Schlage Arrive (BE459), Schlage Encode (BE489), Schlage Encode Plus (BE499), or Schlage Encode Lever (FE789) is paired to the Schlage Home app you can loca...:

Apple Home Not in the "Works With" Section

Resolution: The Schlage Encode - BE489 or the Schlage Sense - BE479, Discontinued cannot be connected to Apple HomeKit through the "Works With" section of the Apple Home app. To resolve this issue, the lock mu...:

What is the AMP draw on the LCN SEM7800 series magnets?

Resolution: The SEM series magnets have an amp draw of 30mA @ 12VDC, 20mA @ 24V AC/DC and 20mA @ 120V AC. For reference, please see LCN SEM Magnet catalog information, here.:

Is there a way to view Facility Code data for credentials in Pure Access Cloud?

Resolution: 1. For Pure Access Cloud tenants that have only legacy Isonas devices, the credential facility code is not included in the enrolled credential data (except when the 26 Bit With Facility Code bitmas...:

How do I identify the name of my Pure Access Cloud tenant?

Resolution: Here are three methods of identifying the tenant name:1. The tenant name can be identified from the web URL; it will be between the two forward slashes after app.pureaccess.comhttps://app.pureacces...:

What is the part number for a replacement LEB battery holder?

Resolution: The part number for the LE/LEB lock battery holder is:N623-0026:

How to test for proper pairing for the ASM/EDK.

Resolution: ASM/EDK – How to test for proper pairing.The ASM’s right-hand light will confirm proper pairing. i. The left ligh...:

Where to connect the shield wire for the IPBridge.

Resolution: When connecting a shielded wire between a Wiegand reader and the IP Bridge, where is the shield wire connected? When running a shielded cable, the shield wir...: