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FAQs

Schlage Sense Pro™ Troubleshooting Guide

Resolution: Are you having trouble with your Schlage Sense Pro™? Click here, to navigate to the troubleshooting guide for the Schlage Sense Pro™. Here you can diagnose problems by interpreting the keypad ...:

Schlage Sense Pro™: Pair to the Schlage Home App

Resolution: The Schlage Home app provides an interactive step-by-step process for pairing your lock. To ensure a seamless setup experience, it's recommended to start with the app. Before You Begin:Ensure ...:

Will the LCN 1450 pull side mounting work with swing clear hinges?

Resolution: The 1450 pull side mounted closer will work with swing clear hinges. Locate closer and arm from pivot point of the swing clear hinge.:

Does the LCN 9500IQ operators have a concealed switch option?

Resolution: The 9500IQ series operators come std with a switch which is primarily concealed behind a flip door on the endcap. You can also order the operator with NO Switch if desired. For r...:

What is the warranty on the Falcon TM series?

Resolution: Falcon TM series carries a 10 year warranty for mechanical locks, a 3 year warranty for electrified locks and 3 year finish warranty on all locks, all finishes except 613 finish.:

Do Falcon TM series RX kits include connectors?

Resolution: The 8-pin Molex connector for use with the RX kit can be ordered separately. The part number is N523-176.:

Do Falcon TM Series mechanical locks with RX switches come with connectors?

Resolution: The Falcon TM series mechanical functions when ordered with RX will have two options: RX and CONRX. The RX option will not include a Molex connector.The CONRX option will include a Molex conne...:

Schlage Sense Pro™: Pairing to Apple Home

Resolution: Before Getting StartedAn Apple Home Hub is required to pair directly with Apple Home and to enable the "Unlock on Approach" functionality.The hub must support Matter over Thread.Ensure that your iP...:

Schlage Sense Pro™: Pair to Schlage Home and Apple Home Simultaneously

Resolution: The Schlage Sense Pro™ has the ability to work simultaneously in both the Schlage Home app and the Apple Home app.The iOS version of the Schlage Home app is required to achieve simultaneous mode.&n...:

Schlage Sense Pro™: Programming Sticker Location

Resolution: There are not any manual programming options for the Schlage Sense Pro™. There is one default user code provided that can be used if the lock has not yet been paired to the Schlage Home app or...: