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FAQs

Resolution: To access the Digital User Guide for the Schlage Sense Pro, please click here.:

Schlage Sense Pro™: Wi-Fi Pairing Issues

Resolution: Are you experiencing difficulty pairing your Schlage Sense Pro™ to your Wi-Fi network? This issue is often caused by an unsupported Wi-Fi password format, and the lock provides visual and audible f...:

Schlage Sense Pro™: Door Preparation Requirements

Resolution: Refer to the chart below for the detailed door preparation specifications required for installing your Schlage Sense Pro™.For installation instructions, please click here.Door Thickness1-3/8' to 2"...:

Schlage Sense Pro™ Lock Dimensions

Resolution: SideWidth AHeight BDepth CDEExterior2.79”4.04”0.77”--Interior3.0”5.5”1.46”3.88”2.4”:

Can the REX and DPS be used as outputs in PAC?

Resolution: Schlage RC (RC11/RC15/RCK15) - Can the Request-to-Exit (green wire) and Door Sense (blue wire) be used as outputs? i.&n...:

NDE with TLS deprecation with PAC

Resolution: Schlage NDE on Pure Access Cloud – TLS 1.0 Deprecation and WiFi i. Schlage NDE devices are NOT affected by d...:

What can be connected to the “Downstream” ethernet terminal on IP Bridge?

Resolution: Isonas IP-Bridge – What can be connected to the “Downstream” ethernet terminal? i. The “Downstream” terminal...:

What permissions does a Pure Access web-access user need in order to be able to create Scheduled Events?

Resolution: The permissions necessary to create scheduled events are somewhat dependent on how the events are to be configured.Always required: "History / Events" - ModifyThe user will also need to have the fo...:

When I log into Pure Access why are all of the pages blank?

Resolution: When I log into Pure Access why are all of the pages blank? It is likely that when your web-access was set up, no Area Access was applied.Area Access is necessary for a web-access user to inte...:

How long is an invite for Engage access to a Pure Access Cloud tenant valid?

Resolution: How long is an invite for Engage access to a Pure Access Cloud tenant valid? The invitation will expire at the end of the 5th calendar day after the invitation was sent.To have the invite re-s...: