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FAQs

Resolution: Schlage NDE on Pure Access Cloud – TLS 1.0 Deprecation and WiFi i. Schlage NDE devices are NOT affected by d...:

What can be connected to the “Downstream” ethernet terminal on IP Bridge?

Resolution: Isonas IP-Bridge – What can be connected to the “Downstream” ethernet terminal? i. The “Downstream” terminal...:

What permissions does a Pure Access web-access user need in order to be able to create Scheduled Events?

Resolution: The permissions necessary to create scheduled events are somewhat dependent on how the events are to be configured.Always required: "History / Events" - ModifyThe user will also need to have the fo...:

When I log into Pure Access why are all of the pages blank?

Resolution: When I log into Pure Access why are all of the pages blank? It is likely that when your web-access was set up, no Area Access was applied.Area Access is necessary for a web-access user to inte...:

How long is an invite for Engage access to a Pure Access Cloud tenant valid?

Resolution: How long is an invite for Engage access to a Pure Access Cloud tenant valid? The invitation will expire at the end of the 5th calendar day after the invitation was sent.To have the invite re-s...:

How long is an invite text for a Schlage Mobile Credential valid?

Resolution: How long is an invite text for a Schlage Mobile Credential valid?The text message invitation sent to the patron to download the BLE mobile credential currently expires after 24 hours.:

Can LEBMD work in Office lock function?

Resolution: Can LEBMD work in Office lock function?No, only Storeroom, Apartment, and Privacy modes will function as expected.:

What credentials can be used with Control locks?

Resolution: What credentials can be used with Control locks?Schalge Mifare and Desfire physical credentials (currently 8000 and 9000 series). Schlage and select partner mobile credentials using BLE or NFC...:

What does part L483-039 include?

Resolution: What does part L483-039 include?This is an extension cable between LE series battery holder and main board. :

Do wristband credentials need to touch reader to activate?

Resolution: Do wristband credentials need to touch reader to activate?Yes, or very close to touching. Due to the very small antenna size they need close proximity to RF field from reader. :