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FAQs

Resolution: Before You Begin:Warning: Factory default reset will remove all codes and virtual keys that have been programmed to your lock. These codes cannot be retrieved so be sure you have your default codes...:

Schlage Sense Pro™: Poor Battery Life

Resolution: The Schlage Sense Pro™ is designed to have a battery life of approximately 6 months under normal usage. However, if you find yourself needing to replace the batteries sooner, such as every 4 months...:

Schlage Sense Pro™: Perform a Jump Start

Resolution: USB-C jump start port is located on the bottom of the touchpadTo Perform a Jump Start:Move the rubber cover out of the way.Plug USB-C cable into a phone or another power source.Plug U...:

Schlage Sense Pro™: Firmware Update

Resolution: The Schlage Sense Pro™ automatically updates its Firmware every day between 1 and 3 AM. The lock will download the latest Firmware from the cloud as long as it is paired with the Schlage Home app a...:

Schlage Sense Pro™ Installation Instructions

Resolution: The installation instructions for the Schlage Sense Pro™ are easy to access and provide step-by-step guidance to help you set up your lock quickly and correctly.Here's how you can find them:Use the...:

Schlage Sense Pro™ Digital User Guide

Resolution: To access the Digital User Guide for the Schlage Sense Pro, please click here.:

Schlage Sense Pro™: Wi-Fi Pairing Issues

Resolution: Are you experiencing difficulty pairing your Schlage Sense Pro™ to your Wi-Fi network? This issue is often caused by an unsupported Wi-Fi password format, and the lock provides visual and audible f...:

Schlage Sense Pro™: Door Preparation Requirements

Resolution: Refer to the chart below for the detailed door preparation specifications required for installing your Schlage Sense Pro™.For installation instructions, please click here.Door Thickness1-3/8' to 2"...:

Schlage Sense Pro™ Lock Dimensions

Resolution: SideWidth AHeight BDepth CDEExterior2.79”4.04”0.77”--Interior3.0”5.5”1.46”3.88”2.4”:

Can the REX and DPS be used as outputs in PAC?

Resolution: Schlage RC (RC11/RC15/RCK15) - Can the Request-to-Exit (green wire) and Door Sense (blue wire) be used as outputs? i.&n...: