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FAQs

Can schedules be applied to devices in apartment mode?

Resolution: No, you cannot apply a schedule of an apartment lock.User schedule must be 24/7 and device schedules are not permitted:

What type of cam is needed for LE series mortise cylinder?

Resolution: :

Can you change a GWE addressing in the Engage Mobile App?

Resolution: Yes, you can change the address from the Engage app.Select the Gateway from the list of devices.Click on More - Settings.Click on Host Properties.:

Is the PM door prep the same as the L9000?

Resolution: Click here for the L9000 Template Index &nb...:

Is the PM available with dual indication?

Resolution: The PM series is not available with the dual indication option. Only available with Outside or Inside Sectional indicator trim. Click here for the PM Cutsheet showing available Indicators. :

Does the 4640 shaft extender come with the locking washer and arm screw?

Resolution: The 4640 and 4640 shaft extension kit -480 includes the locking washer as well as the arm screw (-159):

Can a 4110 CUSH closer fit on an 18” door leaf?

Resolution: You can use ST-1751 to fit a 4110 CUSH or SCUSH closer on an 18” door leaf. This ST involves a special arm and template. This will not work with hold open versions of these arms. :

Can the 4040SE be mounted with pocket pivots?

Resolution: You can use ST-3064 to mount the 4040SE push or pull side on an opening using pocket pivots. :

Will a 4110 closer fit on a 16 inch door leaf?

Resolution: You can use ST-3030 to mount a 4110 EDA on a 16” door leaf. This application requires special arm and templating. :

Will a 2010 closer work on a 24” door?

Resolution: You can order a 2010 with ST-0556 for it to fit on a 24” door hung on offset pivots, special track and templating. :