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FAQs

How do you update firmware on an MTB reader integrated with a CTE in Zentra?

Resolution: Here are the steps to upgrade the firmware on the MTB readers integrated with CTE Controller:When firmware is updated for the CTE it also updates the MTB firmware at the same time.The CTE firmware ...:

How do you update firmware on an MTB reader integrated with an IP Bridge in Zentra?

Resolution: In the Zentra mobile app, in the "Devices" menu, pair to the device that the MTB is commissioned to.The MTB s/n and firmware level will be displayed; as well as the MAC address for the IP Bridge it...:

How do you delete a Schlage device from a Pure Access Cloud tenant?

Resolution: 1. Deactivate the access point > Navigate to the access point on the Access Point menu and click on the three dots under Actions > Click "Deactivate Access Point"2. Sync Engage De...:

What permissions does a Zentra web-access user need to be able to sync devices from the Zentra mobile app?

Resolution: The only permissions necessary to sync devices is "Access Points" - ModifyThe user will also need to have MANAGE area access for the area that houses the access points.:

How to change the handing of a Schlage XE360 exit trim?

Resolution: You typically need to remove the tailpiece assembly and spindle using a set screw and hex wrench, press the center of the assembly to release the lever, flip the lever around, and then reassem...:

Why am I seeing a Failed: 663 Chip Failed Internal Chip Failure?

Resolution: :

What color wires do I look for on a XE360 to determine the rex wires for exit?

Resolution: The REX wires for exit are black and green:

What URL do Wi-Fi devices reach out to in Zentra sites?

Resolution: The URL that is used is:cloud-iot.isonas.com:

Is CTE controller available without reader?

Resolution: No, an MTB11 or MTB15 is always included.:

What is the difference between strike options for LEB?

Resolution: 10-136 is same plate as 10-172 but also includes magnet tray for MS and MB locks: