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FAQs

What is the Package weight and carton size of the 9542IQ 36" Reg Operator?

Resolution: Visible to PRODUCT SUPPORT ONLY 3-11-26 -See here. :

How to remove terminal pins from the Molex connector?

Resolution: Please click here for the Allegion Connect Service Manual, see page 26 for instructions on how to remove the terminal pins:

Schlage Mobile Credential is asking "Password Required" and "Enter Passcode"

Resolution: If the Mobile App is opened, but FaceID is not enabled, and the user clicks “Cancel” when initially asked to enter the phone’s passcode, the app will display this message:“Passcode Required" - Fail...:

How to return a door to normal state after being toggled?

Resolution: When a Toggle credential is used at an access point, the access point will unlock and remain unlocked until certain conditions are met. To return a door to normal: &nbs...:

User receives a 403 type error upon launching Zentra MAPP

Resolution: If the user receives a 403 error message when launching Zentra Mobile App:Try these steps: If on wifi, shut off wifi and try opening app using cell data. Or Vice-Versa (try on wifi if ju...:

How do you update firmware on an MTB reader integrated with a CTE in Zentra?

Resolution: Here are the steps to upgrade the firmware on the MTB readers integrated with CTE Controller:When firmware is updated for the CTE it also updates the MTB firmware at the same time.The CTE firmware ...:

How do you update firmware on an MTB reader integrated with an IP Bridge in Zentra?

Resolution: In the Zentra mobile app, in the "Devices" menu, pair to the device that the MTB is commissioned to.The MTB s/n and firmware level will be displayed; as well as the MAC address for the IP Bridge it...:

How do you delete a Schlage device from a Pure Access Cloud tenant?

Resolution: 1. Deactivate the access point > Navigate to the access point on the Access Point menu and click on the three dots under Actions > Click "Deactivate Access Point"2. Sync Engage De...:

What permissions does a Zentra web-access user need to be able to sync devices from the Zentra mobile app?

Resolution: The only permissions necessary to sync devices is "Access Points" - ModifyThe user will also need to have MANAGE area access for the area that houses the access points.:

How to change the handing of a Schlage XE360 exit trim?

Resolution: You typically need to remove the tailpiece assembly and spindle using a set screw and hex wrench, press the center of the assembly to release the lever, flip the lever around, and then reassem...: