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FAQs

Does NDEB upgrade kit require adding new device in Engage?

Resolution: Yes, this includes the main PCB which carries the serial number.You will have to delete the existing lock from the Engage and recommission the new lock.:

What is the process to replace a card reader on CTE?

Resolution: After plugging in or rewiring new reader, press Schlage button once followed by very quick press of the FDR button twice. Or you can also power cycle the controller:

What is the best model of credentials to recommend for XE360?

Resolution: You can use Model 8643T - Please contact your local Sales Rep to find out moreUS REGIONAL SALES OFFICE (RSO)877-671-7011, option 39am - 5pm [email protected]:

How do you delete a device from the Engage phone app?

Resolution: The process is different depending on the phone type.iPhone: Select the device that needs to be deleted and swipe left.Android: Select the devices that needs to be deleted, press and ho...:

Who receives email notifications for mobile access expiration?

Resolution: :

Can schedules be applied to devices in apartment mode?

Resolution: No, you cannot apply a schedule of an apartment lock.User schedule must be 24/7 and device schedules are not permitted:

What type of cam is needed for LE series mortise cylinder?

Resolution: :

Can you change a GWE addressing in the Engage Mobile App?

Resolution: Yes, you can change the address from the Engage app.Select the Gateway from the list of devices.Click on More - Settings.Click on Host Properties.:

Is the PM door prep the same as the L9000?

Resolution: Click here for the L9000 Template Index &nb...:

Is the PM available with dual indication?

Resolution: The PM series is not available with the dual indication option. Only available with Outside or Inside Sectional indicator trim. Click here for the PM Cutsheet showing available Indicators. :