Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Why am I seeing a Failed: 663 Chip Failed Internal Chip Failure?

Resolution: :

What color wires do I look for on a XE360 to determine the rex wires for exit?

Resolution: The REX wires for exit are black and green:

What URL do Wi-Fi devices reach out to in Zentra sites?

Resolution: The URL that is used is:cloud-iot.isonas.com:

Is CTE controller available without reader?

Resolution: No, an MTB11 or MTB15 is always included.:

What is the difference between strike options for LEB?

Resolution: 10-136 is same plate as 10-172 but also includes magnet tray for MS and MB locks:

Does NDEB upgrade kit require adding new device in Engage?

Resolution: Yes, this includes the main PCB which carries the serial number.You will have to delete the existing lock from the Engage and recommission the new lock.:

What is the process to replace a card reader on CTE?

Resolution: After plugging in or rewiring new reader, press Schlage button once followed by very quick press of the FDR button twice. Or you can also power cycle the controller:

What is the best model of credentials to recommend for XE360?

Resolution: You can use Model 8643T - Please contact your local Sales Rep to find out moreUS REGIONAL SALES OFFICE (RSO)877-671-7011, option 39am - 5pm [email protected]:

How do you delete a device from the Engage phone app?

Resolution: The process is different depending on the phone type.iPhone: Select the device that needs to be deleted and swipe left.Android: Select the devices that needs to be deleted, press and ho...:

Who receives email notifications for mobile access expiration?

Resolution: :