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FAQs

Are the Isonas DESFire credentials (DES-EV3-TC-4K-50) printable on card printers?

Resolution: Yes, the Isonas DESFire credentials are ISO style credentials and therefore can be printed on.:

On an XE360 what would cause the reader to stop reading fobs but allow the BLE creds to work?

Resolution: If the XE360 is not recognizing Fobs but will work with the Zentra MAPP, chances are, the internal ribbons are not connected properly. You will want to take the lock off of the door and make sure t...:

In Zentra, when does “no-tour” still require a local lock sync?

Resolution: :

Will a 30-120 & 30-121 faculty restroom (hotel) cylinder work in a L9056?

Resolution: LOCKED DOWN TO TECH RH faculty cylinder on RH lock/door- outside will only retract latch when unlocked-cannot lock/unlock with operating key, when locked operating key does nothing. Emerg...:

Bulk import users into Engage

Resolution: You can only import bulk users into Engage if you are using a PAC and will be using mobile credentials.That is the only time.:

Is the Schlage LM9200 series Multi Point lock available with Vandlgard?

Resolution: The Schlage LM9200 Series Multi Point lock is not available with Vandlgard.:

How long can a CTE be without power before losing memory?

Resolution: The CTE would be expected to retain users, schedules, and settings for any amount of time but, the RTC would have lost time/date and need to be synced:

Where will Delay function come in at on a 4040DA Reg with PA arm and templated to 180 degrees?

Resolution: 4040DA with Reg w/PA arm that is set up (templated) for 180deg opening, the earliest the delay function will come in is approximately 100 degrees. So in this application (templated to 180), t...:

Where can I find shipping and handling information for Allegion?

Resolution: Contact your US Regional Sales Office (RSO) at 877- 671- 7011, option #3 or email [email protected] :

What are the part numbers for the adapter kits for the 14/1590 / 16/1790

Resolution: Falcon has developed Adapter Kits for use when replacing a discontinued 1490 Series device with a1690 Series device or when replacing a discontinued 1590 Series device with a 1790 Series device.The...: