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FAQs

Is the Schlage LM9200 series Multi Point lock available with Vandlgard?

Resolution: The Schlage LM9200 Series Multi Point lock is not available with Vandlgard.:

How long can a CTE be without power before losing memory?

Resolution: The CTE would be expected to retain users, schedules, and settings for any amount of time but, the RTC would have lost time/date and need to be synced:

Where will Delay function come in at on a 4040DA Reg with PA arm and templated to 180 degrees?

Resolution: 4040DA with Reg w/PA arm that is set up (templated) for 180deg opening, the earliest the delay function will come in is approximately 100 degrees. So in this application (templated to 180), t...:

Where can I find shipping and handling information for Allegion?

Resolution: Contact your US Regional Sales Office (RSO) at 877- 671- 7011, option #3 or email [email protected] :

What are the part numbers for the adapter kits for the 14/1590 / 16/1790

Resolution: Falcon has developed Adapter Kits for use when replacing a discontinued 1490 Series device with a1690 Series device or when replacing a discontinued 1590 Series device with a 1790 Series device.The...:

What is the Package weight and carton size of the 9542IQ 36" Reg Operator?

Resolution: Visible to PRODUCT SUPPORT ONLY 3-11-26 -See here. :

How to remove terminal pins from the Molex connector?

Resolution: Please click here for the Allegion Connect Service Manual, see page 26 for instructions on how to remove the terminal pins:

Schlage Mobile Credential is asking "Password Required" and "Enter Passcode"

Resolution: If the Mobile App is opened, but FaceID is not enabled, and the user clicks “Cancel” when initially asked to enter the phone’s passcode, the app will display this message:“Passcode Required" - Fail...:

How to return a door to normal state after being toggled?

Resolution: When a Toggle credential is used at an access point, the access point will unlock and remain unlocked until certain conditions are met. To return a door to normal: &nbs...:

User receives a 403 type error upon launching Zentra MAPP

Resolution: If the user receives a 403 error message when launching Zentra Mobile App:Try these steps: If on wifi, shut off wifi and try opening app using cell data. Or Vice-Versa (try on wifi if ju...: