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FAQs

What is the Rose part number for the Falcon MA Series Mortise lock?

Resolution: The part number for the Gala Rose for the Falcon MA series mortise lock is: S76012 and specify finish. Part number S76012 can be used on both outside and inside levers. :

Getting error, your account has been blocked after multiple consecutive login attempts.

Resolution: After six consecutive failed login attempts this message will appear: "Your account has been blocked after multiple consecutive login attempts."Follow the "Forgot Password?" link to receive a...:

In Pure Access Cloud history report date does not go back far enough

Resolution: There are a few potential reasons for this:1. History data for Pure Access Cloud tenants is retained for 2 years. If the data you are looking to obtain is from over 2 years ago it will not be...:

What could cause a new Schlage Mobile Credential to need to be enrolled to a Pure Access Cloud user?

Resolution: If the user gets a new mobile device or deletes the SMAC app a new credential will need to be enrolled via text invitation.:

Does the RC-04-MCT-WK read both standard 125kHz Prox and 13.56MHz credentials?

Resolution: The RC-04-MCT devices are multi-tech readers which means that in addition to reading 125kHz proximity and Isonas Pure Mobile bluetooth credentials, like the proximity only RC-04-PRX devices, they c...:

Are the Isonas DESFire credentials (DES-EV3-TC-4K-50) printable on card printers?

Resolution: Yes, the Isonas DESFire credentials are ISO style credentials and therefore can be printed on.:

On an XE360 what would cause the reader to stop reading fobs but allow the BLE creds to work?

Resolution: If the XE360 is not recognizing Fobs but will work with the Zentra MAPP, chances are, the internal ribbons are not connected properly. You will want to take the lock off of the door and make sure t...:

In Zentra, when does “no-tour” still require a local lock sync?

Resolution: :

Will a 30-120 & 30-121 faculty restroom (hotel) cylinder work in a L9056?

Resolution: LOCKED DOWN TO TECH RH faculty cylinder on RH lock/door- outside will only retract latch when unlocked-cannot lock/unlock with operating key, when locked operating key does nothing. Emerg...:

Bulk import users into Engage

Resolution: You can only import bulk users into Engage if you are using a PAC and will be using mobile credentials.That is the only time.: