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FAQs

What would happen to T851/T881 if wired 12V DC and provided 24V DC?

Resolution: Wiring a lockset for 12V DC and providing it with 24V DC will damage the lock body as too much power is being applied to the lockset. :

Is there a 70 classroom function available for the Schlage PM series mortise locks?

Resolution: A PM070 Classroom function is not available with the Schlage PM Series mortise locks.:

Special Request form for LCN Surface Mount IQ units with legacy look header.

Resolution: PRODUCT SUPPORT INFO - Not published to PublicProduct Management doesn't want to publish or promote this Special so will not be published to Public.For this Special Request form for a Surface Mount...:

What cam does the PDQ exit device trim use?

Resolution: The PDQ exit device requires a standard straight cam. Standard conventional cylinder 1-1/8", 1-3/8", 1-5/8" - L583-476Standard conventional cylinder 1-¼",1-½",1-¾" - L583-477 FSIC and SFI...:

How many W series locks fit on a pallet?

Resolution: On a standard pallet, you can fit 240 W-series lever locks and knob locks, excluding the 12-function lever/knob models. :

What is the Rose part number for the Falcon MA Series Mortise lock?

Resolution: The part number for the Gala Rose for the Falcon MA series mortise lock is: S76012 and specify finish. Part number S76012 can be used on both outside and inside levers. :

Getting error, your account has been blocked after multiple consecutive login attempts.

Resolution: After six consecutive failed login attempts this message will appear: "Your account has been blocked after multiple consecutive login attempts."Follow the "Forgot Password?" link to receive a...:

In Pure Access Cloud history report date does not go back far enough

Resolution: There are a few potential reasons for this:1. History data for Pure Access Cloud tenants is retained for 2 years. If the data you are looking to obtain is from over 2 years ago it will not be...:

What could cause a new Schlage Mobile Credential to need to be enrolled to a Pure Access Cloud user?

Resolution: If the user gets a new mobile device or deletes the SMAC app a new credential will need to be enrolled via text invitation.:

Does the RC-04-MCT-WK read both standard 125kHz Prox and 13.56MHz credentials?

Resolution: The RC-04-MCT devices are multi-tech readers which means that in addition to reading 125kHz proximity and Isonas Pure Mobile bluetooth credentials, like the proximity only RC-04-PRX devices, they c...: