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FAQs

Is it possible to add a standard RX switch to a Chexit (CXA) device?

Resolution: No, a standard RX switch cannot be added to Chexit (CXA) device. The CXA components would prevent the RX switch from attaching/installing properly ont the device's baseplate.:

Is it possible to use an extension rod kit on the bottom rod of a 98/9927 or 33/3527A device?

Resolution: Yes, it is possible to extend the bottom rod of a 98/9927 or 33/3527A device. The process is the same as extending the top rod.:

Does Von Duprin offer an extended version of the ratchet release pin used for 33/3547A and 98/9947 devices?

Resolution: Yes, an extended ratchet release pin is available. Use part number 972476 to order.:

Are service parts available for the Von Duprin 780L trim?

Resolution: Currently, service parts for the 780L trim are not available.:

Does Von Duprin offer service/replacement parts for devices with the Outdoor Defense (OUT) option?

Resolution: At this time, service parts are not available for Outdoor Defense devices? Broken or failed components such as alarm kits (ALK), Chexit (CXA), etc. would require complete device replacement.:

What are the Allegion combinating rules?

Resolution: LOCKED DOWN TO TECHNICAL SUPPORTAllegion combinating rules are systems used in cylinder pinning and key cutting to ensure consist, uniform performance. Here are some of the major elements of ...:

How do I install a push bar and a CO/AD lock together?

Resolution: Install the template for the exit device first since the main bore hole is used to determine the install of the AD/CO hardware. Then install the outside CO/AD components.:

How to Exclude a Discontinued Connected Keypad Deadbolt or Lever from a Z-Wave Network

Resolution: Just performing a factory reset on your Schlage Connected Keypad lock (BE369, FE599) will not exclude it from the Z-Wave hub. A Z-Wave Exclusion must be performed. To learn more about Z-Wave, pleas...:

Changing the keypad membrane of a CO100 lock - Video

Resolution: Click to watch video:

What is the foil sticker used for that comes with AD 400 series locksets?

Resolution: It is used to stick on the door behind the com module which helps direct the signal. See installation instructions for Com Module replacement steps.: