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FAQs

Does Von Duprin offer an extended version of the ratchet release pin used for 33/3547A and 98/9947 devices?

Resolution: Yes, an extended ratchet release pin is available. Use part number 972476 to order.:

Are service parts available for the Von Duprin 780L trim?

Resolution: Currently, service parts for the 780L trim are not available.:

Does Von Duprin offer service/replacement parts for devices with the Outdoor Defense (OUT) option?

Resolution: At this time, service parts are not available for Outdoor Defense devices? Broken or failed components such as alarm kits (ALK), Chexit (CXA), etc. would require complete device replacement.:

What are the Allegion combinating rules?

Resolution: LOCKED DOWN TO TECHNICAL SUPPORTAllegion combinating rules are systems used in cylinder pinning and key cutting to ensure consist, uniform performance. Here are some of the major elements of ...:

How do I install a push bar and a CO/AD lock together?

Resolution: Install the template for the exit device first since the main bore hole is used to determine the install of the AD/CO hardware. Then install the outside CO/AD components.:

How to Exclude a Discontinued Connected Keypad Deadbolt or Lever from a Z-Wave Network

Resolution: Just performing a factory reset on your Schlage Connected Keypad lock (BE369, FE599) will not exclude it from the Z-Wave hub. A Z-Wave Exclusion must be performed. To learn more about Z-Wave, pleas...:

Changing the keypad membrane of a CO100 lock - Video

Resolution: Click to watch video:

What is the foil sticker used for that comes with AD 400 series locksets?

Resolution: It is used to stick on the door behind the com module which helps direct the signal. See installation instructions for Com Module replacement steps.:

On an AD 300/400 main PCB board there is a separate J12 terminal input, what is that used for?

Resolution: On an AD300 t is used to wire in a battery pack for power if the lock is ever reclassed to an AD 400. The J12 on the AD400 is used to connect the battery cable to the main board.:

In the PIM 400 485 and TD2 models there is a "reader tab" which gives you options to enable or disable card reads. Can you make changes to these settings in the PIM and have them reflect to the AD-400 lockset?

Resolution: You can change reader setting through the PIM on a linked lock, however it is not recommended because it could take up to 10 minutes for the lock to see the change. We always recommend making any c...: