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FAQs

Are MT and MTB readers certified water resistant?

Resolution: The MT and MTB’s have an IP65 rating which signifies that a device is both dust-tight and protected against low-pressure water jets from any direction. It's a common standard for products used in e...:

Does Zentra support no-tour programming?

Resolution: Yes, Zentra does support no-tour programming.With a RC15 reader designated as enrollment reader in device settings, access can be written to memory of Schlage mifare cards or fobs:

Does Falcon make a shim/GBK kit for the 20 series?

Resolution: Falcon does not offer a Shim Kit for the 20 Series Exit Devices..:

What is the difference fail safe and fail secure?

Resolution: FS- Fail Safe unlocks without power.FSE - Fail Secure locks without power.Click here for the link to a PDF that gives an in-depth explanation. :

Can I factory reset a lock remotely?

Resolution: :

How do you add a new device to the Engage site and add it to a device group?

Resolution: To add a new device to the Engage site, you will commission it using the Engage Mapp while standing in front of the device. After logging into the Engage Mapp, under devices select the + sign ...:

Are Engage locks compatible with ZWAVE?

Resolution: Our Engage commercial and multi-family locks are not ZWave compatible.ZWave is a residential software.:

Replacing CO200 with XE360.

Resolution: Yes, you will need to drill new holes for the XE360 and some of the existing holes would be exposed since the XE360 has a smaller footprint.:

Can you apply a Custom Config Card to a Reader before commissioning a lock into Engage?

Resolution: Applying a config card would have no effect on commissioning and can be applied before or after commissioning.It will be easier to apply the config card before commissioning.:

Where do you find demo mode on a PIM-400?

Resolution: You must sign in as a manager in the SUS app. and you will see Demo Mode on the main menu. :