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FAQs

Does SOSS have a hinge that is not Lacquered?

Resolution: All SOSS hinges have a lacquered finish. It is part of the rust inhibitor. :

How can you tell what switch type is installed in an 8200 Remote Monitor and Control Desk Console?

Resolution: A simple way to differentiate between the momentary and maintained type switches is this; when you press the momentary switch, it has a different feel than the maintained switch. The maintain...:

How to refresh tokens in the Engage mobile app?

Resolution: To refresh tokens, you will log into the Engage account on your mobile device. Click More on the bottom of the screen. Then click on My account and select Refresh Token. Then Log out...:

Can I delete users in bulk in the Engage software?

Resolution: Unfortunately, no. You cannot delete users in bulk. You will have to delete them one at a time.:

How would I add new users thru the fob reader/ programmer?

Resolution: You cannot add a new user using the MT20W enrollment reader. You will have to add the user from the Engage web portal, then use the enrollment reader to add the fobs and give access to the doo...:

Is the request to exit switch included with XE360 exit trim?

Resolution: No, the REX switch does not come with the XE360 Exit lock.It will need to be purchased with the exit device.:

Are MT and MTB readers certified water resistant?

Resolution: The MT and MTB’s have an IP65 rating which signifies that a device is both dust-tight and protected against low-pressure water jets from any direction. It's a common standard for products used in e...:

Does Zentra support no-tour programming?

Resolution: Yes, Zentra does support no-tour programming.With a RC15 reader designated as enrollment reader in device settings, access can be written to memory of Schlage mifare cards or fobs:

Does Falcon make a shim/GBK kit for the 20 series?

Resolution: Falcon does not offer a Shim Kit for the 20 Series Exit Devices..:

What is the difference fail safe and fail secure?

Resolution: FS- Fail Safe unlocks without power.FSE - Fail Secure locks without power.Click here for the link to a PDF that gives an in-depth explanation. :