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FAQs

Resolution: :

How do you add a new device to the Engage site and add it to a device group?

Resolution: To add a new device to the Engage site, you will commission it using the Engage Mapp while standing in front of the device. After logging into the Engage Mapp, under devices select the + sign ...:

Are Engage locks compatible with ZWAVE?

Resolution: Our Engage commercial and multi-family locks are not ZWave compatible.ZWave is a residential software.:

Replacing CO200 with XE360.

Resolution: Yes, you will need to drill new holes for the XE360 and some of the existing holes would be exposed since the XE360 has a smaller footprint.:

Can you apply a Custom Config Card to a Reader before commissioning a lock into Engage?

Resolution: Applying a config card would have no effect on commissioning and can be applied before or after commissioning.It will be easier to apply the config card before commissioning.:

Where do you find demo mode on a PIM-400?

Resolution: You must sign in as a manager in the SUS app. and you will see Demo Mode on the main menu. :

Is Falcon G keyway for standard cylinders the same as Falcon G keyway for SFIC?

Resolution: Falcon does not have any keyways that are available in both standard cylinders and interchangeable cores. Falcon does have some standard cylinder keyways with the same name as interchangeable...:

Is the CS270 UL listed for 3-hour fire rating?

Resolution: The CS270 is UL 3-hour fire rated. :

Is it possible to add a standard RX switch to a Chexit (CXA) device?

Resolution: No, a standard RX switch cannot be added to Chexit (CXA) device. The CXA components would prevent the RX switch from attaching/installing properly ont the device's baseplate.:

Is it possible to use an extension rod kit on the bottom rod of a 98/9927 or 33/3527A device?

Resolution: Yes, it is possible to extend the bottom rod of a 98/9927 or 33/3527A device. The process is the same as extending the top rod.: