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FAQs

Does the CTE need to be purchased through the integrator, or can any supplier order it?

Resolution: No need to go through an integrator, any Allegion dealer can order a CTE.:

What formats do SI and SIK readers support?

Resolution: Supports: Secure Application area of HID iClass, iClass SE, SEO’s and MiFare Desfire EV1 smart Credentials and all Schlage MiFare and Mobile Credentials.Does not support: Proximity and Hid Seos Blu...:

What kind of Clear Coat is used on the US3 605 finish?

Resolution: Locked Down to TechThe Clearcoat powder product from our current supplier (PPG) that is specified for US3/605 finish for the SEC site. PPG PCMT10102 SILVERSAN™ Clear Epoxy Powder Coat :

Why does my Android fail when I am doing a firmware update using SUS?

Resolution: There is a new Rev C SUS A Cable that will overcome connection issues.Look on the white sticker to make sure you have a Rev C. (See Solution ID #139576 for more information).:

Does an external antenna for a PIM/WRI pull extra power from the unit, or is it the same power as the antenna that was on the board already?

Resolution: Yes, it will pull the same power for an external antenna as for the board that comes on the unit.:

Is the Schlage L9696 EL/EU available with RX?

Resolution: Schlage L9696 EL/EU is available with latch monitoring (LX).:

Re-handing an AD series lock - Video

Resolution: Click to watch the video:

What is the correct way to order the IPB Retro Fit Kit?

Resolution: You must Ignore the error in the price book that says that you must specify handing LHR or RHR. Match the part number of the IPB kit to the original handing of the exit trim already on the door. LH...:

Is the M400 Mag Lock series "spark free"?

Resolution: No, it is not certified as a spark free device for combustible/explosive applications.:

Where can I download or purchase Handnet for Windows software?

Resolution: All biometrics are discontinued and cannot be purchased. Also, there is no download for Handnet for Windows now.Please contact us at (877) 671 7011 opt 2 opt 6 and we will be able to give you the s...: