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FAQs

Resolution: Click to watch the video:

What is the correct way to order the IPB Retro Fit Kit?

Resolution: You must Ignore the error in the price book that says that you must specify handing LHR or RHR. Match the part number of the IPB kit to the original handing of the exit trim already on the door. LH...:

Is the M400 Mag Lock series "spark free"?

Resolution: No, it is not certified as a spark free device for combustible/explosive applications.:

Where can I download or purchase Handnet for Windows software?

Resolution: All biometrics are discontinued and cannot be purchased. Also, there is no download for Handnet for Windows now.Please contact us at (877) 671 7011 opt 2 opt 6 and we will be able to give you the s...:

Does SOSS have a hinge that is not Lacquered?

Resolution: All SOSS hinges have a lacquered finish. It is part of the rust inhibitor. :

How can you tell what switch type is installed in an 8200 Remote Monitor and Control Desk Console?

Resolution: A simple way to differentiate between the momentary and maintained type switches is this; when you press the momentary switch, it has a different feel than the maintained switch. The maintain...:

How to refresh tokens in the Engage mobile app?

Resolution: To refresh tokens, you will log into the Engage account on your mobile device. Click More on the bottom of the screen. Then click on My account and select Refresh Token. Then Log out...:

Can I delete users in bulk in the Engage software?

Resolution: Unfortunately, no. You cannot delete users in bulk. You will have to delete them one at a time.:

How would I add new users thru the fob reader/ programmer?

Resolution: You cannot add a new user using the MT20W enrollment reader. You will have to add the user from the Engage web portal, then use the enrollment reader to add the fobs and give access to the doo...:

Is the request to exit switch included with XE360 exit trim?

Resolution: No, the REX switch does not come with the XE360 Exit lock.It will need to be purchased with the exit device.: