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FAQs

Presenting a configuration card to an AD series lock - Video

Resolution: Click here to watch video:

Presenting a configuration card to an NDEB and the LEB locks - Video

Resolution: Click here to watch video:

Can the firmware on a WPR-400 be updated with the SUS APP?

Resolution: Yes, it can. Just like a standard AD lockset firmware.:

When did Schlage introduce SI/SIK readers into the product line for AD Series locksets?

Resolution: The SI/SIK readers for the AD Series locks were introduced on August 3, 2016:

Does the CTE need to be purchased through the integrator, or can any supplier order it?

Resolution: No need to go through an integrator, any Allegion dealer can order a CTE.:

What formats do SI and SIK readers support?

Resolution: Supports: Secure Application area of HID iClass, iClass SE, SEO’s and MiFare Desfire EV1 smart Credentials and all Schlage MiFare and Mobile Credentials.Does not support: Proximity and Hid Seos Blu...:

What kind of Clear Coat is used on the US3 605 finish?

Resolution: Locked Down to TechThe Clearcoat powder product from our current supplier (PPG) that is specified for US3/605 finish for the SEC site. PPG PCMT10102 SILVERSAN™ Clear Epoxy Powder Coat :

Why does my Android fail when I am doing a firmware update using SUS?

Resolution: There is a new Rev C SUS A Cable that will overcome connection issues.Look on the white sticker to make sure you have a Rev C. (See Solution ID #139576 for more information).:

Does an external antenna for a PIM/WRI pull extra power from the unit, or is it the same power as the antenna that was on the board already?

Resolution: Yes, it will pull the same power for an external antenna as for the board that comes on the unit.:

Is the Schlage L9696 EL/EU available with RX?

Resolution: Schlage L9696 EL/EU is available with latch monitoring (LX).: