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FAQs

How do you send remote unlock to a WRI-400 using a Pim-485?

Resolution: Make sure Tamper is pulled out, enable wake up on radio, and enable extended unlocks. Then a remote unlock can be sent.:

When I order and install an AD300-993 should I use the RX switch?

Resolution: Yes, if you do not use an RX switch, you will not have request to exit reported. If they monitor DPS, then you will see the door open with no access or egress and could be a forced door. That'...:

What is the power output of the PS902 power supply by default? 12 or 24VDC?

Resolution: 24 VDC is set from the factory on a PS902.:

How to Register my Lock?

Resolution: If you've recently purchased a Schlage lock and want to register it, we understand the importance of securing your investment. Click here to register your lock.:

Why is there always a 5 second delay when I unlock my PB405?

Resolution: If you wire it with 3 wire this is how it is supposed to work. But if you wire it as a 2 wire, then it will lock and unlock immediately.:

What does the Lift Arm of the 996-2 Trim and the Lift Arm Adapter for the Von Duprin Double Cylinder (-2 and -2SI) feature look like?

Resolution: Von Duprin redesigned the 98/99 Series Double Cylinder feature in May 2022.The older Double Cylinder feature located a cylinder in the top of the center case to lock or unlock the outside lever on ...:

What size are the Molex connectors on the Allegion Connect Harness?

Resolution: Allegion utilizes the Micro-Fit Connectors products on the Allegion Connect Harness. The Allegion Connect Harness is made up of twelve wires inside the cable. At both ends of the harnes...:

Can you use the LCN 2010 concealed closer with wide throw hinges?

Resolution: The 2010 closer can be used with wide throw hinges but you will lose some degree of opening, will not get 180 degree door swing. The wider the hinge the less degree of opening you will achieve.:

Can the Falcon OHC100 be used with Butt Hinges?

Resolution: The OHC100 can be used with butt hinges but will need to use the VO arm and will not be double acting.For VO arm instructions see here.:

Is there a special template needed for a 4310ME used with a concealed GJ overhead stop?

Resolution: To use the LCN 4310ME with a GJ concealed overhead stop you would need to order the closer X ST-2018, which will give you a special track mounting bracket.: