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FAQs

How would I change the name of NDEB lock linked to a Gateway?.

Resolution: To change the name of a lock linked to the Gateway, follow these steps:Temporarily Delink the Lock: You will first have to temporarily delink the lock from the Gateway (GWE) to make changes.Here ar...:

Is there an extra duty arm available for the 4010 series closer?

Resolution: For the 4010 series closer to be ordered with an extra duty pull side arm, it will need to be specified with ST-2336. This is a 4010 closer with the extra duty, solid 4510 arm. :

How to install the B560 with cylinder indicator.

Resolution: The B500 series with indicator installation instructions can be found here. This installation video may also be helpful.:

How do you invert the cam on the back of a FSIC mortise housing for dogging applications?

Resolution: To invert (or dog) the straight cam on the back a a FSIC mortise housing, you must follow the steps outlined below.Insert the FSIC core and remove the key. NOTE: It is important to have the core in...:

What Are the Required Door Preparation Specifications for the Schlage Arrive?

Resolution: Refer to the chart below for the detailed door preparation specifications required for installing your Schlage Arrive Smart Deadbolt.For installation instructions, please click here.Door Thickness1...:

Pin & Tumbler Studio: Mosaic Trim Collection Product Dimensions

Resolution: ATrim Width35⁄16"BTrim Height55⁄8"CTrim to End of Lever51⁄2" More DimensionsDepth from the door (Latitude)27⁄16"Depth from the door (Bowery)2 5⁄16" :

Pin & Tumbler Studio: Mosaic Trim Collection Installation Instructions

Resolution: Installing your new Mosaic Trim Collection from the Pin & Tumbler Studio by Schlage is a simple process that allows you to customize your door hardware with ease. To ensure proper installation ...:

What Can I Buy on the Schlage Website?

Resolution: Select Schlage products are available for purchase direct to consumer on Schlage.com:Schlage’s newest smart lock innovation, the Schlage Sense Pro™ Smart Deadbolt is available direct from Schlage. ...:

Why Can't I Buy Other Schlage Locks on the Schlage Website?

Resolution: While Schlage.com now offers a shopping cart feature for some products, not all locks are available for direct purchase on the website. Where Can I Buy Other Schlage Locks?While Schlage.com no...:

Why is There a Shopping Cart on the Website?

Resolution: Schlage.com has introduced a shopping cart feature, allowing customers to purchase select locks and door hardware directly from the website. This new functionality makes it easier than ever to brow...: