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FAQs

Resolution: The CO-250 was discontinued on January 31st, 2025. We are recommending customers upgrade to the AD-250.:

How to convert a Schlage B560 to Schlage B561?

Resolution: Depending on the cylinder type you are using you will need the following parts:If using a conventional cylinder you will need to replace the tailpiece and blank rose. Tailpiece part number is B520-...:

How to Edit Lock Names in the Schlage Home App

Resolution: The Schlage Home app provides an easy way to manage your smart locks by allowing you to assign and edit lock names. This feature helps keep your system organized and ensures you can quickly identif...:

How to Name Your Schlage Smart Lock for Better Organization

Resolution: The Schlage Home app offers powerful tools to help you manage and control your Schlage smart locks. One of the most useful features is the ability to assign names to your locks and access codes, ma...:

Is the Falcon MA series mortise locks available in 613 finish?

Resolution: The 613 Oil-Rubbed finish was discontinued for the Falcon MA mortise locks in February 2025. :

Where can I find door frame templates for the LM9300 top strike?

Resolution: The LM9300 lock must be ordered for use in doors and frames from Steelcraft only. There is no templating information for doors or frames available online because all of the door and frame pre...:

For the ND or D series, what part # do I use for backset over 5"?

Resolution: For the ND and D series lockset with a backset over 5" specify the XC03-069 backset link and the total backset required. You must use the link with the 2-¾" backset. The XC03-069 is avai...:

Do the Falcon D100 and Schlage B500 series share the same trim rings?

Resolution: Both the Falcon D100 series and Schlage B500 series lockset do share the same trim rings.:

Are Soss invisible hinges available with a hold-open feature?

Resolution: Soss hinges are not available with a hold-open feature.:

Are Von Duprin or Falcon keyed removable (KR) mullions compatible with double egress openings?

Resolution: KR mullions are incompatible with double egress openings. When closed, the doors of a double egress opening rest flush with each other against the mullion's face. Thus, the mullion would prev...: