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FAQs

Can an indicator from an ND lock be swapped to the other side?

Resolution: The ND series indicators can not be moved from one side of the door to the other side. In this case the lock would need to be reordered for the correct side if it is available for the function requ...:

What Are the Ratings and Certifications for the Schlage Arrive?

Resolution: The Schlage Arrive Smart Lock is built to meet the highest industry standards for durability, security, and performance. Below are the official ratings and certifications for the Schlage Arrive:Sch...:

What Type of Batteries does the Schlage Arrive Use?

Resolution: The Schlage Arrive Smart Deadbolt requires 4 high-quality AA alkaline batteries. Using lithium or rechargeable batteries can negatively impact the lock's performance, functionality, and battery lif...:

What are the Specifications for the Schlage Arrive?

Resolution: CertificationsANSI/BHMA A156.36 Commercial Grade 1ANSI/BHMA A156.40 Residential Grade AAAUL Listed for 20 min Fire door – With HoseWarrantyLimited Lifetime Mechanical and Finish3 Year ElectronicB...:

What Cylinder does the Schlage Arrive Use?

Resolution: The Schlage Arrive Smart Deadbolt is equipped with a 5-pin C Keyway cylinder, a widely recognized and secure keyway design. Each lock comes with one key included in the package for convenience.:

How Many Codes can be Stored in the Schlage Arrive?

Resolution: The Schlage Arrive Smart Deadbolt can store up to 250 user codes, offering flexibility and convenience for managing access to your property.Features of Schlage Arrive User Code Management250 User C...:

What are the Schlage Arrive Operating Temperatures?

Resolution: The Schlage Arrive Smart Deadbolt is designed to operate within a wide range of temperatures, ensuring reliable performance in various indoor environments. However, this lock is not intended for ou...:

How to Use the Quick Start Card for the Schlage Arrive?

Resolution: The Quick Start Card included in the box with your Schlage Arrive Smart Deadbolt is designed to simplify installation and setup. It features two QR codes that provide access to essential digital re...:

Get to Know Your Schlage Arrive

Resolution: For interactive demonstrations on how to understand and use the Schlage Arrive Smart Deadbolt's keypad and its button functions, please click here. :

How to Manually Program the Schlage Arrive

Resolution: While we highly recommended you program the Schlage Arrive using the Schlage Home app, we understand if you prefer to operate the lock manually. The Schlage Arrive does allow you to manually progra...: