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FAQs

What is the minimum stile width for HSLR trim?

Resolution: The minimum stile requirement for HSLR trim with either Schlage ND or Schlage L9000 locks is 6-¾" not including any trim. :

Can I use a mobile reusable credential to extend an expiring credential?

Resolution: A mobile reusable license can only be used to issue new credentials, it cannot be used for renewals. Renewing a license requires a new, unused license.:

Can I see what site software was used to set up the Engage site?

Resolution: This cannot be seen the users on the Engage app. They can call our tech support team and they can look it up.They can reach teach support at: 877-671-7011 Options 2,2,2:

Can you use a key override on an XE360?

Resolution: When the battery completely fails, or during any emergency, the lock can be unlocked manually using the key. 1. Insert key into cylinder. 2. Rotate key t...:

What is the relock time range for a XE360?

Resolution: The relock time on the XE360 can be set between 1– 30 seconds.:

How do I make a construction credential on a XE360?

Resolution: Here are the steps to create a construction credential for the XE360 locks.You must first create a master credential. To make a master credential. The lock needs to be Factory de...:

Can custom fields be added to a Pure Access Cloud user import file?

Resolution: No, additional fields cannot be added to the import file. Adding additional headers will result in import failure.:

Can user defined fields be added to a Pure Access Cloud users report?

Resolution: Unfortunately, the "User Export" report is the only report type that will include User Defined Field data. This history report is not customizable outside of the included filters.:

When I use my Isonas Pure Mobile credential on my iphone, why does the apple wallet open?

Resolution: It is likely that you are presenting the iphone far closer to the reader than is necessary; perhaps even touching it. When an iphone is turned on and comes into close proximity of an RFI...:

How long does updating firmware on a Schlage Reader Controller take?

Resolution: The LED will flash amber/yellow while the firmware package is being downloaded.After the firmware package has been downloaded, the device will disconnect from the server.The LED will alternate flas...: