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FAQs

How do I make a construction credential on a XE360?

Resolution: Here are the steps to create a construction credential for the XE360 locks.You must first create a master credential. To make a master credential. The lock needs to be Factory de...:

Can custom fields be added to a Pure Access Cloud user import file?

Resolution: No, additional fields cannot be added to the import file. Adding additional headers will result in import failure.:

Can user defined fields be added to a Pure Access Cloud users report?

Resolution: Unfortunately, the "User Export" report is the only report type that will include User Defined Field data. This history report is not customizable outside of the included filters.:

When I use my Isonas Pure Mobile credential on my iphone, why does the apple wallet open?

Resolution: It is likely that you are presenting the iphone far closer to the reader than is necessary; perhaps even touching it. When an iphone is turned on and comes into close proximity of an RFI...:

How long does updating firmware on a Schlage Reader Controller take?

Resolution: The LED will flash amber/yellow while the firmware package is being downloaded.After the firmware package has been downloaded, the device will disconnect from the server.The LED will alternate flas...:

What is the backbend for Republic SE Series frames?

Resolution: Backbend = 7/16" (Single Return) or 1/2" (Double Return):

What is the maximum fire rating for Republic SE series frames?

Resolution: Republic SE frames can be rated up to 90 minutes.:

What is the hinge backset for Republic SE series frames?

Resolution: Hinge Backset = 5/16":

What strike preps are available for Republic SE series frames?

Resolution: Frames for 1-3/4" doors shall have a 14 gauge steel strike reinforcement plate, extruded and formed to the equivalent of 10 gauge, projection welded with provisions for Universal ANSI A115.1 or ANS...:

Can you order a 3130 with a painted track?

Resolution: ST-3485 will get a painted track and screw pack for the 3130 concealed closer. Please Note: the powder coat coverage inside the track will not properly cover due to its interior shape. :