Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

What hinge reinforcement is available for Republic SE Series frames?

Resolution: Universal Standard/Heavy Weight Hinge – Frames for 1-3/4" doors shall have a 7 gauge steel hinge reinforcement plate, projection welded with provisions for 4-1/2" x 4-1/2" template hinges. Hinge pl...:

How do I add a group in Schlage Express?

Resolution: Click on a user, then edit that user. You can create a group in their profile, but you can just type in the group name where it says Group and save it. Then edit other users and either create...:

Will the Falcon Pigtail Adaptor 23536774, work with AD Series locks?

Resolution: Yes, but it will need Falcon AE part number 650359 to connect the RX switch.:

Do OEM200s support OSDP?

Resolution: Yes, OEM200 will support OSDP.:

Do the PIM400-485s need to be replaced if you change your Access Control Company?

Resolution: PIM400-485s are the same for all systems. Just one version is sold which is our RSI protocol version. It should work with any PAC partners system.:

What is the minimum stile width for HSLR trim?

Resolution: The minimum stile requirement for HSLR trim with either Schlage ND or Schlage L9000 locks is 6-¾" not including any trim. :

Can I use a mobile reusable credential to extend an expiring credential?

Resolution: A mobile reusable license can only be used to issue new credentials, it cannot be used for renewals. Renewing a license requires a new, unused license.:

Can I see what site software was used to set up the Engage site?

Resolution: This cannot be seen the users on the Engage app. They can call our tech support team and they can look it up.They can reach teach support at: 877-671-7011 Options 2,2,2:

Can you use a key override on an XE360?

Resolution: When the battery completely fails, or during any emergency, the lock can be unlocked manually using the key. 1. Insert key into cylinder. 2. Rotate key t...:

What is the relock time range for a XE360?

Resolution: The relock time on the XE360 can be set between 1– 30 seconds.: