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FAQs

Resolution: To begin the application process, or to make changes to your existing CardTrax account, please contact your Allegion Sales Consultant or email [email protected] requesting the latest version of...:

Can you order an AD MTK reader with a configuration pre-applied?

Resolution: Yes, just include the Configuration CE-XXX-XXX number at the end of the part number for the AD series lock.:

What is UL10C fire rating time for the MDS100-F?

Resolution: It is 60 minutes or 1 hour.:

How does the RX function work with an AD-993 with a Von Duprin 98/99 exit device?

Resolution: You would install the RX-LC that comes with the AD-993 into the Von Duprin 98/99 exit device so the door does not show a forced open at the panel, if someone were to push or break the door in. ...:

I cannot generate door files into the export folder, no matter what door file I generate, I get "export failed " as an error?

Resolution: Click settings > program settings and back up, click on compact and repair database > generate prog files.:

On a 7766 DPS, what is the required clearance for installation?

Resolution: The recommended gap is 1/8th inch.:

When an AD400 is in lock down, what is mechanically happening with the Cam?

Resolution: The motor pulses and takes the pin out so the lever is no longer engaged, it does not affect the Cam, it's all an electronic function.:

What is the size of the set screw for the SEM7850-828 door armature?

Resolution: LCN doesn’t offer this set screw to purchase separately. The set screw size is a #6-32 X .38 set screw 1/16 hex and can be found at a local hardware store. :

Does LCN sell the plastic end caps for the 8310-877 sensor?

Resolution: Unfortunately, LCN does not carry or sell this individual part of the -877 sensor. Either a new unit would need to be purchased or try to locally source this individual part.:

Are the tailpieces the same part number between ND and CO Series?

Resolution: The tailpieces are different lengths and are not interchangeable between the CO and ND series locks.: