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FAQs

Can a PIM400-485-VBB be re-classed to a PIM400-485-RSI?

Resolution: No, you cannot re-class a PIM400-485-VBB to a PIM400-485-RSI. A new PIM is needed.:

What size allen key is used on the L series Gen 2 indicator?

Resolution: The L9000 Gen 2 indicator trim requires a 1/16" allen key to properly tighten the trim.:

Is the SI/SIK reader available for the AD 200 Lockset?

Resolution: Yes it is available and compatible for the AD200.:

What size cylinder is required for CO 100 MS chassis?

Resolution: 1-1/8 or 1-1/4 depending on lever prep ordered.:

What is the lip length of the Locknetics NC450 Strike?

Resolution: The lip length is 1-½ inches. :

How do I start a new CardTrax account

Resolution: To begin the application process, or to make changes to your existing CardTrax account, please contact your Allegion Sales Consultant or email [email protected] requesting the latest version of...:

Can you order an AD MTK reader with a configuration pre-applied?

Resolution: Yes, just include the Configuration CE-XXX-XXX number at the end of the part number for the AD series lock.:

What is UL10C fire rating time for the MDS100-F?

Resolution: It is 60 minutes or 1 hour.:

How does the RX function work with an AD-993 with a Von Duprin 98/99 exit device?

Resolution: You would install the RX-LC that comes with the AD-993 into the Von Duprin 98/99 exit device so the door does not show a forced open at the panel, if someone were to push or break the door in. ...:

I cannot generate door files into the export folder, no matter what door file I generate, I get "export failed " as an error?

Resolution: Click settings > program settings and back up, click on compact and repair database > generate prog files.: