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FAQs

Resolution: For Isonas devices, toggle is a host-based feature. Therefore, the device the credential is presented at must have an active connection to the Pure Access Cloud server for the to...:

What email address does an Isonas password reset request email come from?

Resolution: The email address is: [email protected]:

Pure Access Cloud weekly rule for multiple areas.

Resolution: Access Points will follow the weekly rule or scheduled event based upon the time zone of the area they themselves are stored in. The time zone of the area the weekly rule is housed in do...:

Is there an Engage lock that is secure on both sides?

Resolution: Schlage does not have any electronic locks that is secure on both sides.:

Can you still order a B700 or B800?

Resolution: The B700 and B800 series was a way to order the B600 grade 1 deadbolt with a primus cylinder. To better improve the ordering nomenclature the decision was made to move away from the B700 and B800 n...:

When moving from Gen2 sectional indicator trim to non-indicator escutcheon trim will the flange hole be covered?

Resolution: When moving from sectional indicator to non-indicator escutcheon, the flange hole for the sectional indicator will not be completely covered by the non-indicator escutcheon.:

How to get audits for master credentials?

Resolution: Before you can run an audit report, you must pull the audits from a door.To pull the audits from the door, you will need to go to the door with the Engage app on your phone, launch the app, click o...:

What is the door thickness range for the XE360?

Resolution: The XE360 can be installed on a 1-3/4” thick door.:

Is the 4840-459 fire rated?

Resolution: The LCN 4840-459 door loop kit is not fire rated. :

What is the SOSS 212RG3 and 212RG4?

Resolution: The SOSS 212RG3 and 212RG4 are discontinued kits.The items that were in these kits are now sold separatelyThese parts are model specific and are sold to match the hinge model.The First 3 Digits rep...: