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FAQs

What config card is needed for custom key CT0X2481?

Resolution: CE-051-849 which needs to be ordered from Avigilon/Motorolla/Openpath:

How are pin numbers enabled for reader controllers in Open Options?

Resolution: In the access point settings, * and # need to be enabled:

How do you order DPS magnet trays for non-deadbolt LE locks?

Resolution: L583-761 is magnet tray but does not include magnet L583-760:

What is the emergency access tool part number for L9040 and L9440 with Gen2 Indicator?

Resolution: In August 2024, the screwdriver tool, 47285675, was supplied with L9040 and L9440 privacy locks with indicator was not performing as intended. On Generation 1 indicators, this was not much of...:

What door templating jig can be used for the A series and D series locksets?

Resolution: For the A series and D series use the M204-198 jig. Just don't drill out the holes for the mounting posts.:

Can a LEBMS be changed to a LEBMB?

Resolution: Yes, you can change an LEBMS to an LEBMS. Here is the part number needed:Part # L483-016 + finish:

Fail Secure for a CTE

Resolution: You can only program the CTE for fail secure with a battery backup connected to the CTE.:

LEB Reader wire harness Part #

Resolution: Reader harness - L483-018:

Can the 40-100 be used in the Falcon W series ?

Resolution: The 40-100 multi-tail piece cylinder can be used with the W series lever function, when paired with the A700-031 tail piece. :

Do Pure Access Cloud weekly rules conclude at the beginning or end of the specified end time?

Resolution: Isonas Devices (RC04, IP Bridge): The rule concludes at the end of the specified minute. Ex. 17:30:59Schlage Devices (RC11, RC15, RCK15): The rule concludes the start of the specified minute....: