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FAQs

Some of my cards and pin numbers randomly stop working after 248 users on my AD series locks?

Resolution: There is a firmware upgrade to be released soon, AD.A.145 which will fix this issue.:

Does the Von Duprin Chexit device have an automatic reset option?

Resolution: The standard Von Duprin Chexit device and DE5300 Delayed Egress System does not have an automatic reset option because most of the codes that apply to a Chexit device do not allow that feature..The...:

Are interchangeable core (IC) key cylinders compatible with the Von Duprin Alarm Kit (ALK) option?

Resolution: The Von Duprin Alarm Kit (ALK) and Falcon Exit Alarm (EA) options are designed to use a 1 ¼" Mortise Cylinder with a straight cam (reference Schlage 20-001, L583-477 cam).The cylinder can be either...:

What is the network compatibility of the Schlage Control locks?

Resolution: The Control locks do not have any Wi-Fi capabilities.They can only communicate via Bluetooth to the Engage Mapp on your phone.:

Can you connect a CT5000 and use with the Control locks?

Resolution: The CT5000 cannot be integrated into the Engage system. The CTE controller can be used instead of the CT5000 and the CTE can be used with the Engage software with the Control locks.:

What credentials will be supported by Zentra for no-tour?

Resolution: Schlage* MiFARE Classic**, DESFire EV1**, DESFire EV3 and corresponding multi-tech*** versions.* ALL credentials must be Schlage branded credentials** A minimum of 1K byte/8k bit ...:

Will the 4210 closer work on an 18” door?

Resolution: ST-2393 will allow the 4210 closer to be mounted on a 18” door leaf. This application requires special templating and a custom made arm. :

Is there a way to get a brand new LEB to lock without first commissioning it?

Resolution: When initially powered up, if the lock passes its Power On Self Test, it will lock.:

What to do if Pure Access Cloud user did not follow their web-access invite link before it expired?

Resolution: Have the user navigate to app.pureaccess.com and enter their web-access email address as if they were going to log in and click continue.At the next screen, have them click the "Forgot password?" l...:

What credential formats do Schlage Reader Controllers (RC11, RC15, RCK15) support in Pure Access Cloud?

Resolution: 125kHz Proximity: 26A, 28G, 28H, 32K, 32X, 33D, 34N, 34S, 35C, 35X, 36B, 36C, 36L, 36M, 36X, 37B, 37H, 37P, 37X, 40X, 48X13.56MHz Smart: Schlage MIFARE Classic, Schlage MIFARE Plus, Schlage DESFire...: