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FAQs

Will electric strike locking device work with an RC04 over PoE?

Resolution: The RC04 can supply a total of 600mA at 12VDC to external devices. This is a total for ALL devices being powered by the RC04; locking devices and other devices such as ASM Modules or PIR REX ...:

Can a credential be deleted from a Pure Access Cloud tenant?

Resolution: No, credentials cannot be deleted from Pure Access Cloud. Credentials can only be deactivated. A deactivated credential will remain in the user's profile but have a green X icon next t...:

How can a credential be re-used after being returned?

Resolution: Once a credential has been deactivated (this is achieved by deactivating the specific credential or when a user is deactivated - all of their credentials are deactivated as a result) it can be enro...:

Are there limitations to what badge ID can be enrolled manually in Pure Access Cloud?

Resolution: Manual enrollment of a credential can only include numerals and must be greater than 1. This coincides with the badge IDs of supported credential formats.:

What information is available on the Pure Access Cloud API?

Resolution: Information on the Pure Access Cloud’s API interface can be found in the manual: https://manual.pureaccess.com/pure-access-manual/1/en/topic/api?q=apiAnd the API endpoints ...:

Where can API tokens be created in Pure Access Cloud?

Resolution: “Settings” – Gear Icon on Left side of Pure Access Cloud site.“API Token” tab at top of screenNote: Tokens will have both a TokenID and TokenValue. Be sure to copy these values into another a...:

Can API be used to create and manage rules in Pure Access Cloud?

Resolution: No, rules cannot be created or managed via API. Rules are not an available endpoint.:

Is there a recommended API application to be used with Pure Access Cloud’s API?

Resolution: There is no “official” API tool, however it is recommended to use Postman (available on https://www.postman.com/)Postman is recommended due to its ease of use and ability to quickly test different ...:

What Schlage cylinder will operate a Dorex HB2300?

Resolution: Dorex Hookbolt locks (HB2300) use a Adam's Rite cam. Schlage cylinders for use with Dorex Hookbolt are:Conventional: 20-013Full Size IC: 20-062Small Format IC: 80-303:

Can Schlage electrified ND series locks be powered by a wireless power transfer?

Resolution: Schlage electrified ND locks cannot be powered by a wireless power transfer due to a sinusoidal AC waveform, which creates a fluctuating magnetic field. ND electrified locks require a clean steady ...: