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FAQs

How to get audits for master credentials?

Resolution: Before you can run an audit report, you must pull the audits from a door.To pull the audits from the door, you will need to go to the door with the Engage app on your phone, launch the app, click o...:

What is the door thickness range for the XE360?

Resolution: The XE360 can be installed on a 1-3/4” thick door.:

Is the 4840-459 fire rated?

Resolution: The LCN 4840-459 door loop kit is not fire rated. :

What is the SOSS 212RG3 and 212RG4?

Resolution: The SOSS 212RG3 and 212RG4 are discontinued kits.The items that were in these kits are now sold separatelyThese parts are model specific and are sold to match the hinge model.The First 3 Digits rep...:

Can you convert a 510L-NL into a passage function?

Resolution: No. New trim will be needed.:

How do I replace a Schlage device in a Pure Access Cloud tenant?

Resolution: The MAC address is greyed out in the Edit Access Point window.Unlike with Isonas devices, Schlage access points cannot be replaced via MAC replacement. - Commission the new device to the...:

Will electric strike locking device work with an RC04 over PoE?

Resolution: The RC04 can supply a total of 600mA at 12VDC to external devices. This is a total for ALL devices being powered by the RC04; locking devices and other devices such as ASM Modules or PIR REX ...:

Can a credential be deleted from a Pure Access Cloud tenant?

Resolution: No, credentials cannot be deleted from Pure Access Cloud. Credentials can only be deactivated. A deactivated credential will remain in the user's profile but have a green X icon next t...:

How can a credential be re-used after being returned?

Resolution: Once a credential has been deactivated (this is achieved by deactivating the specific credential or when a user is deactivated - all of their credentials are deactivated as a result) it can be enro...:

Are there limitations to what badge ID can be enrolled manually in Pure Access Cloud?

Resolution: Manual enrollment of a credential can only include numerals and must be greater than 1. This coincides with the badge IDs of supported credential formats.: