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FAQs

Is an ND lock with dual cylinders shipped timed from the factory?

Resolution: When double cylinder functions ship, the outside cylinders should be set up, installed and ready. The inside is shipped loose since it needs to be installed and timed during installation. Foll...:

What is the thread size of the threaded rod on the senior swing push arm?

Resolution: The thread size of the rod on the push arm for the senior swing is 3/8-24. :

Is the Schlage A lock discontinued?

Resolution: The Schlage A series was discontinued December 13th, 2024.:

Is the Schlage S200 series discontinued?

Resolution: The Schlage S200 series was discontinued December 13th, 2024.:

Can the 3130 or 3130SE be used with a coordinator?

Resolution: The 3130 and 3130SE has the closer in the door and the track is mortised in rabbet of the frame right over the door, in line with the closer body, so a coordinator can be used as that gets mounted ...:

Why is the push button rigid on the T571?

Resolution: When the T571 is locked by the key, the inside push button will not push in (will be in rigid state). Push button remains rigid and inactive until the T571 is unlocked by key. :

How do I determine if I have a version C SUS A cable?

Resolution: Look for the “C” at the end of the number on the tag, click on link below for photo.Note: Firmware version for the SUS cable shows 1.4.10 for version A and 1.4.13 for version C on the SUS app (see ...:

Can a 4040XP Rw/PA closer allow the door to swing 180° with wide throw hinges?

Resolution: ST-2575 is for a special cut and weld Rw/PA arm when used with wide throw hinges and needing 180° door swing. When ordering, you will need to specify size of the hinges, door thickness if other tha...:

How to order the mechanical L9000 lock functions with RX.

Resolution: When ordering the RX option with the Schlage L9000 mortise mechanical lock functions as a complete lock, handing must be specified at time of ordering, handing cannot be changed in the field. :

Will a Classic keyway key pass into Classic Primus cylinder?

Resolution: An Everest with Primus key will go into Everest cylinder and operate the cylinder. an Everest key will pass into Everest with Primus but not operate the cylinder. A Classic with Primus key wil...: