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FAQs

Is there a mobile credential for Pure Access Cloud that works with Apple Watch?

Resolution: At present, there is not a mobile credential format for Pure Access available on Apple Watch. A new generation of keys are in development that may enable that functionality down the road...:

What does the Credential Sent to Reader history event mean?

Resolution: The device declined the credential because it did not recognize it from within its local database (where the access control decision making is made) and then sent the read info back to the Pure Acc...:

What do the various compile events in PAC indicate?

Resolution: Compile Queued: Pure Access has prepared the compile to send to a Schlage device when it is next connected to the Pure Access serverCompile Send: Compile has been sent to the device from the Pure A...:

Is the B662 fire rated?

Resolution: The Schlage B662 is UL listed for use on swinging type fire doors rated up to 3 hours and wood core doors rated up to 20 minutes with hose stream.:

Why is the B562 not fire rated while the B662 is fire rated?

Resolution: The B662 uses a inside housing made of copper infiltrated sintered steel which will not melt during the fire test. :

Can I migrate from Pure Access Manager to Pure Access Cloud?

Resolution: There is no automated way to migrate from Pure Access Manager to Pure Access Cloud. The move entails manually rebuilding the users, user groups, access points, access point groups and weekly rules ...:

How are pin codes entered in Pure Access Cloud?

Resolution: A PIN code must be entered as follows:“*”, PIN and then “#”:

What should we use for ‘Full Sync Interval’ and ‘Compile Threshold’ in Isonas?

Resolution: If you are using Isonas AD Connect to sync Active Directory with Pure Access we recommend using ‘6’ hours or higher for the ‘Full Sync Interval’ at Settings>Active Directory in Pure Access. This...:

Why are web users not able to see the access points in a Multi-Access Point Widget on the dashboard?

Resolution: The web user has ‘custom’ web access permissions that do not include the ‘Access Point’ – ‘View’ permission. When this permission is added the web user will be able to see all access points in a Mu...:

How do you use the supplied carry strap with the XE360 demo mounts from Schlage?

Resolution: The straps are intended to be used on narrow tables. Each loop of the harness will go around the table and tighten on each side of the demo mount base. When tightened, the straps will k...: