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FAQs

Can a NDEB Rhodes lever be replaced with a Latitude lever?

Resolution: Yes, you can replace the Rhodes lever with the Latitude lever on the NDEB series locks.:

Will an NDEBsi model support a HID Desfire credential that has a SIO encoded to it?

Resolution: No. It will only read, iClass, iClass SE and SEOS. It will also read our DESFire credentials:

Do I need to be certified in order to install and program a CTE controller?

Resolution: No, you do not have to be certified to install or program the CTE controller.:

What changed with the readers that come with the CTE?

Resolution: The old readers for the CTE were either MT11-485 or MT15-485, the new readers are the MTB 11/15 readers. They current MTB readers have 485, Weigand and BLE mobile credential capabilities.:

What are the requirements for a key pin in Pure Access Cloud?

Resolution: If an RC03 or V1 IP Bridge is commissioned to the tenant, the key pin must be at least 4 digits in length with a value no greater than 65535.If the tenant does not have any RC03s or V1 IP Bridges c...:

In Pure Access Cloud, what is the global settings "Re-lock Time" and how does it work?

Resolution: The time at which everyday any Isonas access points that are still in an unlocked state after having been toggle unlocked by a credential with the toggle special will relock.This does NOT apply to ...:

When updating firmware on a Schlage Reader Controller (RC11, RC15, RCK15), avoid doing so while the device is unlocked via an Auto Unlock rule.

Resolution: The access point's latch state may change to Locked after the firmware update completes. In the event of a standard Auto Unlock rule, the device should automatically re-unlock.However, if the...:

After the time changeover to daylight savings or standard time, schedules are off at Isonas* devices at my Pure Access Cloud tenant.

Resolution: Isonas Access points will change their time automatically provided that they are connected to the Pure Access Cloud server. If devices were not connected to Pure Access Cloud at the time...:

What is the weight of the LEB shipping box?

Resolution: The LEB lock weighs 10 pounds in its box.There is no master carton or bulk pack box for LEB locks.Box measurements for the LEB boxes are 15” X 12” X 4”:

How do you create an API Token in Pure Access for integration with an API application?

Resolution: An Admin web-user on the tenant will:Go to “Settings” – Gear Icon on left-hand side of Pure AccessGo to “API Tokens” tab at top of screenSelect the green “+” icon, then “Create API Token”Enter a “N...: