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FAQs

What color is the L9000 series RX switch?

Resolution: As of September 2023, the L9000 series RX switch may be supplied as a black micro switch or as a blue and white micro switch.:

What exit devices are compatible with the XE360 exit trim?

Resolution: Currently exit devices that are compatible with rim and surface vertical rod styles of the following exit devices:Falcon 25Von Duprin 98/99Von Duprin 22.:

What can cause no compile sent log for access point in pure access?

Resolution: You will see the No Compile sent log when the access point has been deactivated.:

How do you move users and devices to new pure access tenant?

Resolution: Here are the steps to move from one tenant to another in Pure Access Cloud:Run users report in old tenantDownload correct user import template and copy data to appropriate columnsCreate user and ac...:

What construction mode options do XE360s have?

Resolution: Multi-family mode utilizes Cardtrax CT8X4248 fobs. :

What is the part number for XE360 condensation kits?

Resolution: We have 2 different part number depending on the model of the locks:47870663 - Tubular and Mortise47870662 - Exit:

Can XE360 accept proximity (125KHz) credentials?

Resolution: No, you cannot use proximity credentials. Credential technology supported is:Smart (13.56 MHz)Bluetooth Low Energy (LE) (2.4 GHz)Near Field Communication (NFC).:

How many Device schedules does Engage Support?

Resolution: In the Engage software, you can program up to 8 schedules for devices.:

How many User schedules does Engage Support?

Resolution: In the Engage software you can program up to 16 user schedules.:

How many Holiday schedules does Engage Support?

Resolution: In the Engage software you can program 32 holiday schedules.: