Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Can a NDEBsi or LEBsi be converted to a NDEB?

Resolution: There are no conversion kits for this conversion, you will need to order a new lock with the Si reader option.:

RS485 LED meanings on Gateway.

Resolution: Rs485 communication Red is transmitting, and green is receiving.:

What color wire is the shield on MTB readers?

Resolution: The purple colored wire is the shield wire on the MTB readers.:

What does it mean if no reader tab is present in CTE settings on Engage website?

Resolution: The reader is not synchronized for secure communication with the controller.Follow the steps below to synchronize the reader to the CTE.1. Test and sync the CTE with the RS-485 reader.2. Push and r...:

Is there any type of User report that shows all users and credentials associated?

Resolution: Engage does not have a report that you can run that shows users and the credentials assigned to them.:

What color is the ND series RX switch?

Resolution: As of September 2023, the ND series RX switch may be supplied as a black micro switch or as a blue and white micro switch.:

What color is the L9000 series RX switch?

Resolution: As of September 2023, the L9000 series RX switch may be supplied as a black micro switch or as a blue and white micro switch.:

What exit devices are compatible with the XE360 exit trim?

Resolution: Currently exit devices that are compatible with rim and surface vertical rod styles of the following exit devices:Falcon 25Von Duprin 98/99Von Duprin 22.:

What can cause no compile sent log for access point in pure access?

Resolution: You will see the No Compile sent log when the access point has been deactivated.:

How do you move users and devices to new pure access tenant?

Resolution: Here are the steps to move from one tenant to another in Pure Access Cloud:Run users report in old tenantDownload correct user import template and copy data to appropriate columnsCreate user and ac...: