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FAQs

Why are web users not able to see the access points in a Multi-Access Point Widget on the dashboard?

Resolution: The web user has ‘custom’ web access permissions that do not include the ‘Access Point’ – ‘View’ permission. When this permission is added the web user will be able to see all access points in a Mu...:

How do you use the supplied carry strap with the XE360 demo mounts from Schlage?

Resolution: The straps are intended to be used on narrow tables. Each loop of the harness will go around the table and tighten on each side of the demo mount base. When tightened, the straps will k...:

When REX is enabled for Schlage RC devices, and set for “Admit”, how does the admit function?

Resolution: When the REX function is enabled and set to “Admit”, upon use of the REX input trigger (Green and Black wires), the access point will release for the “Latch Interval” set for that device in Pure Ac...:

When AUX is enabled for Schlage RC devices, and set for “Admit”, how does the admit function?

Resolution: When the AUX function is enabled and set to “Admit”, upon use of the AUX input trigger (Grey and Black wires), the access point will release for the amount of time the trigger is held. E...:

Can a NDEBsi or LEBsi be converted to a NDEB?

Resolution: There are no conversion kits for this conversion, you will need to order a new lock with the Si reader option.:

RS485 LED meanings on Gateway.

Resolution: Rs485 communication Red is transmitting, and green is receiving.:

What color wire is the shield on MTB readers?

Resolution: The purple colored wire is the shield wire on the MTB readers.:

What does it mean if no reader tab is present in CTE settings on Engage website?

Resolution: The reader is not synchronized for secure communication with the controller.Follow the steps below to synchronize the reader to the CTE.1. Test and sync the CTE with the RS-485 reader.2. Push and r...:

Is there any type of User report that shows all users and credentials associated?

Resolution: Engage does not have a report that you can run that shows users and the credentials assigned to them.:

What color is the ND series RX switch?

Resolution: As of September 2023, the ND series RX switch may be supplied as a black micro switch or as a blue and white micro switch.: