Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

What do the various compile events in PAC indicate?

Resolution: Compile Queued: Pure Access has prepared the compile to send to a Schlage device when it is next connected to the Pure Access serverCompile Send: Compile has been sent to the device from the Pure A...:

Is the B662 fire rated?

Resolution: The Schlage B662 is UL listed for use on swinging type fire doors rated up to 3 hours and wood core doors rated up to 20 minutes with hose stream.:

Why is the B562 not fire rated while the B662 is fire rated?

Resolution: The B662 uses a inside housing made of copper infiltrated sintered steel which will not melt during the fire test. :

Can I migrate from Pure Access Manager to Pure Access Cloud?

Resolution: There is no automated way to migrate from Pure Access Manager to Pure Access Cloud. The move entails manually rebuilding the users, user groups, access points, access point groups and weekly rules ...:

How are pin codes entered in Pure Access Cloud?

Resolution: - Pin must be 4 to 9 digits long*- Pin cannot start with 0 A PIN code must be entered as follows:“*”, PIN and then “#”*If an RC03 or IP Bridge V1.0 is commissioned to the tenant, the max...:

What should we use for ‘Full Sync Interval’ and ‘Compile Threshold’ in Isonas?

Resolution: If you are using Isonas AD Connect to sync Active Directory with Pure Access we recommend using ‘6’ hours or higher for the ‘Full Sync Interval’ at Settings>Active Directory in Pure Access. This...:

Why are web users not able to see the access points in a Multi-Access Point Widget on the dashboard?

Resolution: The web user has ‘custom’ web access permissions that do not include the ‘Access Point’ – ‘View’ permission. When this permission is added the web user will be able to see all access points in a Mu...:

How do you use the supplied carry strap with the XE360 demo mounts from Schlage?

Resolution: The straps are intended to be used on narrow tables. Each loop of the harness will go around the table and tighten on each side of the demo mount base. When tightened, the straps will k...:

When REX is enabled for Schlage RC devices, and set for “Admit”, how does the admit function?

Resolution: When the REX function is enabled and set to “Admit”, upon use of the REX input trigger (Green and Black wires), the access point will release for the “Latch Interval” set for that device in Pure Ac...:

When AUX is enabled for Schlage RC devices, and set for “Admit”, how does the admit function?

Resolution: When the AUX function is enabled and set to “Admit”, upon use of the AUX input trigger (Grey and Black wires), the access point will release for the amount of time the trigger is held. E...: