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FAQs

Common Mechanical Lock Troubleshooting Guide

Resolution: Common Mechanical Lock Troubleshooting GuideIssue 1: One Screw Will Not Insert FullySymptoms: One screw will not go in all the way during a new installation.Type of Lock: Deadbolt, Knob, LeverResol...:

What are the box measurements and weight on the XE360 locksets?

Resolution: The box is 15.75” x 12” x 4” The weight of the XE360 is 8 to 9 lbs. :

Control Lock (BE467 or FE410) thumbturn measurements

Resolution: Here are the measurements of the thumbturn for the Control locks.:

Changing Group Names in Active Directory in Isonas ADConnect

Resolution: The AD Group names are synced and stored to Pure Access Cloud (PAC) based upon their GUID, which is a unique non-changing identifier in Active Directory. If the AD Group name is updated ...:

Changing Users’ Names in Active Directory

Resolution: The AD user names are synced and stored to Pure Access Cloud (PAC) based upon their GUID, which is a unique non-changing identifier in Active Directory. If a user’s name is updated in Ac...:

Can the XE360 Tubular be installed with a deadbolt?

Resolution: Yes. ADA latch/lever height requirements allow a range of 34-48"The XE360 lever is 5.585" from top of trim. This leaves, at most 8.415" of remaining space withing ADA height, depending on how high ...:

What is the difference between a “tubular” latch and a standard “cylindrical” latch?

Resolution: Even though the door latch looks similar between a cylindrical and a tubular latch, the retraction mechanism is different:Cylindrical latches use a spring-hub mechanism that installs in the center ...:

What is the battery life for the XE360 lock?

Resolution: Up to two 2 years4 AA batteries, includedAssuming default settings, 50 actuations per day :

What credential technology is supported by the XE360?

Resolution: The supported credentials on the XE360 as of 11/24 is:Credential technologies:Smart (13.56 MHz)Bluetooth Low Energy (BLE) (2.4 GHz)Near Field Communication (NFC). No proximity technology is su...:

What is the minimum stile width for the XE360?

Resolution: The minimum stile width for the XE360 is 4 1/4” :