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FAQs

Changing Users’ Names in Active Directory

Resolution: The AD user names are synced and stored to Pure Access Cloud (PAC) based upon their GUID, which is a unique non-changing identifier in Active Directory. If a user’s name is updated in Ac...:

Can the XE360 Tubular be installed with a deadbolt?

Resolution: Yes. ADA latch/lever height requirements allow a range of 34-48"The XE360 lever is 5.585" from top of trim. This leaves, at most 8.415" of remaining space withing ADA height, depending on how high ...:

What is the difference between a “tubular” latch and a standard “cylindrical” latch?

Resolution: Even though the door latch looks similar between a cylindrical and a tubular latch, the retraction mechanism is different:Cylindrical latches use a spring-hub mechanism that installs in the center ...:

What is the battery life for the XE360 lock?

Resolution: Up to two 2 years4 AA batteries, includedAssuming default settings, 50 actuations per day :

What credential technology is supported by the XE360?

Resolution: The supported credentials on the XE360 as of 11/24 is:Credential technologies:Smart (13.56 MHz)Bluetooth Low Energy (BLE) (2.4 GHz)Near Field Communication (NFC). No proximity technology is su...:

What is the minimum stile width for the XE360?

Resolution: The minimum stile width for the XE360 is 4 1/4” :

What are the levers made of for the XE360?

Resolution: The levers for the XE360 are made from Zinc.:

After updating RC04 Coldfire firmware to 78.03, the Coprocessor and BLE firmware levels within the Isonas Configuration Tool may change to 0.0.

Resolution: This is expected behavior and does not indicate that either the Coprocessor or BLE firmware have been removed or adversely impacted.:

Is there a mobile credential for Pure Access Cloud that works with Apple Watch?

Resolution: At present, there is not a mobile credential format for Pure Access available on Apple Watch. A new generation of keys are in development that may enable that functionality down the road...:

What does the Credential Sent to Reader history event mean?

Resolution: The device declined the credential because it did not recognize it from within its local database (where the access control decision making is made) and then sent the read info back to the Pure Acc...: