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FAQs

Is the Schlage L9000 mortise lock dimensionally the same as the Von Duprin 7500 mortise lock?

Resolution: Von Duprin 7500 (left) - Schlage L9000 (right) :

How to specify handed thumbturn cylinders for the L9463 and L463?

Resolution: When specifying handed thumbturn cylinders for the L9463 or L463, specify the handing to match the door handing.For right hand (RH) or right hand reverse (RHR) doors, specify the thumbturn cylinder...:

How to specify the handing for the faculty restroom/hotel mortise cylinder for a L9485 or L9486?

Resolution: When specifying handed (faculty restroom/hotel) mortise cylinders for the L9485 or L9486, specify the handing to match the door. • For right hand (RH) or right hand reve...:

What are the guard keys and prisoner keys from the L9485 XL11-557 Prison function lock?

Resolution: The L9485 XL11-557 is a prison function lock which utilizes a faculty restroom/hotel function cylinder. The prisoner key is the normal change key/operating key. It functions by re...:

Is the metal Actuator Ring in the key switch assembly of a Chexit device or DE5300 sold separately?

Resolution: The metal actuator ring of a Chexit Key Switch Assembly is not sold separately.If the key switch is mounted to the cover plate of a Chexit Exit Device on the door use the following part #'s based o...:

Are Ives VR pulls compatible with the Von Duprin 78 Series Exit Devices?

Resolution: None of the Ives Vandal Resistant (VR) Pulls are compatible with the Von Duprin 78 Series Exit Devices at this time.The mounting studs of the VR Pulls do not line up with the mounting screws of the...:

Is the center slide for the Von Duprin 98/9952 device available as a service item?

Resolution: The 98/9952 device uses the same center slide as the 98/9949 which is part number 24090144.:

How do I tell the old version of the eND circuit board from the updated version?

Resolution: The updated circuit board can be identified by a grey top housing (previously black) as well as an over extended Kapton tape application. Began shipping on 8/5/2024. :

Is the tactile or knurled lever option available when ordering in a trim pack?

Resolution: Tactile lever options are not available as a separate part or as a trim pack. Must be specified with the a complete lock.:

Can the HL6 tubular lock be ordered less outside trim?

Resolution: The HL6 tubular lock can be ordered EO (Push Side latch only) or EN (pull side latch only). The lock will provided with a blank plate for the opposite side of the lock. :