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FAQs

Can the the programming sticker be removed from my lock?

Resolution: It is necessary to maintain access to the programming sticker for future programming and pairing needs. Schlage does not recommend removing the programming sticker. :

What size of allen wrench needed for installing the Longitude and Latitude levers for the Falcon MA series?

Resolution: The size of allen wrench needed to install the levers is 3/32". :

Are the cams for the Schlage L9000 series mortise locks available in bulk packs?

Resolution: Schlage does offer Bulk packs for cams for use with the L9000 series mortise locks and some competitor cams as well. Please click here for a list of part numbers. :

Does Schlage offer tailpiece bulk packs for the Schlage cylindrical locks?

Resolution: Schlage does offer tailpiece bulk packs for the Schlage cylindrical locks. Please click here for a list of part number. :

Is there a direct retrofit for the Dor-O-Matic Headliner?

Resolution: The Dor-O-Matic Headliner was a overhead concealed closer and has been discontinued for many years. Unfortunately, we do not offer a direct retrofit for this. :

Can a Steelcraft Hurricane rated door also be fire rated?

Resolution: Steelcraft’s H-series hurricane rated door is available fire rated. They can be rated 20 min., 45 min., 1 hour, 1 ½ hour & 3 hour. These doors follow Steelcraft fire rated procedures which can ...:

Frame bears a fire label, but it isn't marked with an hourly rating?

Resolution: Where a frame bears a recognized label qualifying it as a fire door frame without an indicated rating, it may support a 3-hour, a 1-1/2-hour, 1-hour, a 3/4-hour, 1/3-hour, or a 20 minute door. Some...:

Can I put QEL in a 98/9952 exit device?

Resolution: Von Duprin QEL components are not rated for outdoor use and the 98/9952 exit device is designed for use on Pool Gates.If any damage were to occur to the electrified components due to exposure to th...:

Can I order the L Electrified Motor assembly, part number L283-680?

Resolution: The L9000 Electrified Motor assembly part number L283-680, is listed in the L Series Service Manual but is not available as a part. The complete lockcase must be purchased.:

Can but hinges be ordered in custom sizes?

Resolution: Butt hinges can be ordered in custom sizes as a special order, but only in large quantities. :