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FAQs

Why does the BE365 cylinder always free spin?

Resolution: The BE365 has a Floating cylinder. This means that any Schlage key will fit into the cylinder but only the correct key can be used to engage the cylinder. The cylinder has to be depressed into the ...:

Can you use a concealed closer and a concealed stop in same door?

Resolution: The only concealed closers that will work with a concealed stop are the 5010 and 5030 as these do not use a track but a double lever arm. Depending on the application an ST maybe needed as we...:

Do the Schlage Encode Series Locks Use Ultra-Wideband Technology?

Resolution: No, Schlage Encode series smart locks do not use Ultra-Wideband (UWB) technology. These locks rely on Bluetooth for local connectivity and Wi-Fi for remote access and monitoring. For Apple users, t...:

Can the 996L trim be used with the 2227 device?

Resolution: The 996L Lever Trims are designed for use with the 98/99 Series Exit Devices.The 230L Lever Trims are designed for use with the 22 Series Exit Devices. :

How to Change the Batteries in the Schlage FE599 (Discontinued Model)

Resolution: The Schlage FE599 (now discontinued) is powered by 4 AA alkaline batteries, and replacing them is a simple process that ensures your lock functions reliably. Follow the steps below to change y...:

What mounting hardware comes with the Ives edge guards?

Resolution: #6 x 5/8" Phillips undercut oval head SMS screw:

Where can I find the instructions to install the hold open clip into the 2010 closer?

Resolution: See here for the 2010 installation instructions which include instructions for installing the hold open option.:

What is material is the pneumatic tubing made from?

Resolution: The -925 pneumatic tubing is a special Polyurethane tubing. :

Can you order the UL10C sticker separately from LCN?

Resolution: The UL10C label on our closers is a sticker that cannot be ordered separately. The UL10C label is to be put on the product by the manufacturer.:

Does Schlage manufacture lever or knob extenders.

Resolution: Schlage does not manufacture extenders for knobs or lever,. after market extenders may be an option however it will not be manufactured by Schlage. :