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FAQs

Receiving the Error "Lock Already Set Up With Another Home" When Pairing to Apple HomeKit?

Resolution: If you're attempting to pair the Schlage Encode Plus (BE488) with the Apple Home app and see this error, it means the lock has already been paired with another Apple Home. Please note that the lock...:

Does Schlage make Child Safety covers, Pet Covers, or heat covers for locks that get too hot (Cloth Covers)?

Resolution: Schlage does not make any lock covers to prevent heat, help with child safety, or any pet covers for the locks, for any covers for the locks google search what you are looking for and some Options/...:

Why does the BE365 cylinder always free spin?

Resolution: The BE365 has a Floating cylinder. This means that any Schlage key will fit into the cylinder but only the correct key can be used to engage the cylinder. The cylinder has to be depressed into the ...:

Can you use a concealed closer and a concealed stop in same door?

Resolution: The only concealed closers that will work with a concealed stop are the 5010 and 5030 as these do not use a track but a double lever arm. Depending on the application an ST maybe needed as we...:

Do the Schlage Encode Series Locks Use Ultra-Wideband Technology?

Resolution: No, Schlage Encode series smart locks do not use Ultra-Wideband (UWB) technology. These locks rely on Bluetooth for local connectivity and Wi-Fi for remote access and monitoring. For Apple users, t...:

Can the 996L trim be used with the 2227 device?

Resolution: The 996L Lever Trims are designed for use with the 98/99 Series Exit Devices.The 230L Lever Trims are designed for use with the 22 Series Exit Devices. :

How to Change the Batteries in the Schlage FE599 (Discontinued Model)

Resolution: The Schlage FE599 (now discontinued) is powered by 4 AA alkaline batteries, and replacing them is a simple process that ensures your lock functions reliably. Follow the steps below to change y...:

What mounting hardware comes with the Ives edge guards?

Resolution: #6 x 5/8" Phillips undercut oval head SMS screw:

Where can I find the instructions to install the hold open clip into the 2010 closer?

Resolution: See here for the 2010 installation instructions which include instructions for installing the hold open option.:

What is material is the pneumatic tubing made from?

Resolution: The -925 pneumatic tubing is a special Polyurethane tubing. :