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FAQs

How to Improve Wi-Fi Signal in Your Home for Better Connectivity with the Schlage Encode Smart Lock

Resolution: If your Schlage Encode Smart Lock is struggling to establish a Wi-Fi connection due to a weak signal, there are several steps you can take to improve your home’s Wi-Fi coverage and ensure seamless ...:

What does 5x red flashing and beeping mean on a MT20W?

Resolution: When you get the 5x red LED flashing on the MT20W, it means that the credential you are trying to use is already assigned to a user.:

How do I update the MT20 firmware?

Resolution: :

Can an end user take control of their factory master keyed system?

Resolution: LOCKED DOWN TO TECH SUPPORTAn end user can choose to take over the maintenance of their master key system. For end user customers who no longer want their master key system to be factory main...:

Can I specify 09-509 with the Gen 2 L9000 indicators?

Resolution: The basic style thumbturn (09-509) is NOT available with Gen 2 L9000 indicators.The thumbturn options available with the Gen 2 L9000 indicators are the standard (09-544) or the Large ADA (L583-363).:

Is lead lining available with ND indicators?

Resolution: Lead lining is not available on ND series locks with indicators. Lead lining is only available on ND series locks without indicators.:

What material is used for Schlage mail slots?

Resolution: Schlage mail slots are made from stainless steel. :

Can Alexa voice prompts be changes when asking Alexa to unlock the door?

Resolution: No, all prompts by Amazon Alexa are through their own design and app.. Schlage is not able to make changes to these settings. :

Why does Amazon Alexa require a passcode when a user wants to unlock the door?

Resolution: This design is a safety measure to ensure that no person can unlock the door that does not have authorization or permission, such as voicing or saying it through an open window to unlock the door.&...:

Is there a 4040xpt DE pull side top jamb mounting available?

Resolution: The 4040XPT does not have any templating standard or special that will allow for a pull side top jamb DE frame application.Depending on the DE frame you may be able to use 4020T x ST 1808. &n...: