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FAQs

For the AD series lock, can you use more than one bit format for degraded cache mode?

Resolution: Yes, when setting up degraded cache mode, enter the highest bit format you will be using. All lower bit formats will still be read into the degraded cache. :

Can the volume level on the MT readers be adjusted?

Resolution: No, the volume level cannot be adjusted. You can turn off the reader sound by using configuration card CE-401-141.:

Can the CO-100-CY be converted to a CO-100-993 by swapping parts?

Resolution: No, the exterior sub-base plate assembly is not the same and a new lock must be ordered.:

Can you have SS & QEL in the same exit device?

Resolution: SS & QEL cannot operate in the same device because those two options occupy the same physical space.In some situations the customer is actually looking for an RX switch, for push bar monitoring...:

Is the 718TL trim still available?

Resolution: Yes, the 718TL is still available for order but it is an Engineering Special. Please contact our Specials team to get a lead time and quote, their email address is: vdi_specials@allegion...:

Is there a template for the 996L-DT Trim?

Resolution: Wood Doors:There is not a wood door template for this trim because we suggest that the holes for mounting the device and trim be drilled in the field during the installation and there are no other ...:

Is it possible to add an LX-RX-LC QEL on a 98/9952 Exit Device?

Resolution: We do not allow LX-RX-LC or QEL options on the 98/9952 exit device which is specifically designed for use on pool gates that would be outside. The electronics inside the device would not be p...:

Can the 6000 Series electric strikes be used on an exterior application?

Resolution: None of our electric strikes (4200, 5100, or 6000 Series) are rated for exterior applications where the strike is fully exposed to the elements. If the strikes are used in a situation like th...:

Schlage Express will not detect my ibutton reader. What can I do to correct this?

Resolution: In Schlage Express click on settings > program settings > credentials and devices.Make sure the serial port to be used when reading credentials and programming has the correct COM port select...:

Video: Coupling an AD Series lock to the Android

Resolution: Video: Coupling an AD Series lock to the AndroidSchlage AD Series - Coupling with Android Device and SUS-A - YouTube: