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FAQs

Why does Amazon Alexa require a passcode when a user wants to unlock the door?

Resolution: This design is a safety measure to ensure that no person can unlock the door that does not have authorization or permission, such as voicing or saying it through an open window to unlock the door.&...:

Is there a 4040xpt DE pull side top jamb mounting available?

Resolution: The 4040XPT does not have any templating standard or special that will allow for a pull side top jamb DE frame application.Depending on the DE frame you may be able to use 4020T x ST 1808. &n...:

How many Falcon SC closers ship on a pallet?

Resolution: PRODUCT SUPPORT INFO ONLY - SC90A- 216 per pallet SC80A- 288 per palletSC70A- 192 per pallet SC60A- 288 per pallet:

Will an LCN 3130 series closer work on a 24" wide door?

Resolution: For a 3130 to work on a 24” door it will require using ST-1233 templating. :

Will the LCN 4040SEH hold open without power to unit?

Resolution: The 4040SEH will NOT hold open without the proper power to the unit.:

What special template would I need when using wood mounting clips for the LCN 2030 closer using butt hinges?

Resolution: When using a 2030 in a wood frame with door hung on Butt Hinges you would use the 417 wood clip set to aid installation. Order the 2030 closer X ST-2266 and order the 417 wood clip set as a p...:

Can I use a LCN 2030 closer in a wood frame with 417 wood mounting clips and door hung on soss invisible hinge?

Resolution: When using a 2030 in a wood frame with door hung on Soss Invisible Hinges you would use the 417 wood clip set to aid installation. Order the 2030 closer X ST-2266-1 and order the 417 wood cli...:

Is the F58 Addison style available in bright brass (505) finish?

Resolution: The F58 Addison style is not available in bright brass (505) finish. The available finishes for the F58 Addison Style are Antique brass (609), Satin Nickel (619), Antique Pewter (620), Distressed N...:

For the AD series lock, can you use more than one bit format for degraded cache mode?

Resolution: Yes, when setting up degraded cache mode, enter the highest bit format you will be using. All lower bit formats will still be read into the degraded cache. :

Can the volume level on the MT readers be adjusted?

Resolution: No, the volume level cannot be adjusted. You can turn off the reader sound by using configuration card CE-401-141.: