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FAQs

Resolution: The lock can store up to 2000 users in its memory.:

What is replacement battery pack for XE360?

Resolution: We have 2 part number for the XE360 battery packs.47646287 for the tubular or mortise body47646292 for the exit trims :

How to Improve Wi-Fi Signal in Your Home for Better Connectivity with the Schlage Encode Smart Lock

Resolution: If your Schlage Encode Smart Lock is struggling to establish a Wi-Fi connection due to a weak signal, there are several steps you can take to improve your home’s Wi-Fi coverage and ensure seamless ...:

What does 5x red flashing and beeping mean on a MT20W?

Resolution: When you get the 5x red LED flashing on the MT20W, it means that the credential you are trying to use is already assigned to a user.:

How do I update the MT20 firmware?

Resolution: :

Can an end user take control of their factory master keyed system?

Resolution: LOCKED DOWN TO TECH SUPPORTAn end user can choose to take over the maintenance of their master key system. For end user customers who no longer want their master key system to be factory main...:

Can I specify 09-509 with the Gen 2 L9000 indicators?

Resolution: The basic style thumbturn (09-509) is NOT available with Gen 2 L9000 indicators.The thumbturn options available with the Gen 2 L9000 indicators are the standard (09-544) or the Large ADA (L583-363).:

Is lead lining available with ND indicators?

Resolution: Lead lining is not available on ND series locks with indicators. Lead lining is only available on ND series locks without indicators.:

What material is used for Schlage mail slots?

Resolution: Schlage mail slots are made from stainless steel. :

Can Alexa voice prompts be changes when asking Alexa to unlock the door?

Resolution: No, all prompts by Amazon Alexa are through their own design and app.. Schlage is not able to make changes to these settings. :