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FAQs

How do I provide a dry contact for Isonas RC-04 or a Schlage RC Reader-Controllers?

Resolution: :

What is the contact information for the Isonas sales team?

Resolution: Here is the contact information for the Isonas sales team:[email protected] :

What is the relay contact rating for the Isonas ASM/EDK module?

Resolution: The relay contacts are rated for 3A/30VDC:

Is the Isonas DESFire credential supported by Schlage Reader Controllers (RC11, RC15, RCK15)?

Resolution: Yes, the Schlage Reader Controllers can be configured to read the Isonas DESFire credential with the CE-5901-0402 configuration card.Note: The devices can only support one type of DESFire credentia...:

On the Schlage mobile credentials are you using NFC?

Resolution: The Schlage mobile credential is a Bluetooth credential.It is not NFC, you will need to launch the app and have to press the unlock button while close to the lock.:

Can I see the card serial number in the Engage Mapp on the phone?

Resolution: No, you cannot see the CSN on the Engage Mapp on the phone.The card serial number is not saved anywhere in the Engage system.:

Where can I find a quick tour for my Encode lock functions?

Resolution: From the Schlage app, click on the three lines in the upper left hand corner, and then select "Help Center" from the drop down menu. Click on "Quick Tour".:

Can XE360 EW exit device type be change in field?

Resolution: Yes, you can change exit device types in field.You will need to order part number # 47641903 and specify the exit type you will be using.:

Can XE360 levers be changed in field?

Resolution: Yes, you can change the lever in field.You will have to order part # 47600089 and specify style and finish.:

What size screws secure the upper inside cover on XE360?

Resolution: :