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FAQs

Does Schlage track my lock and my codes?

Resolution: Schlage cannot access the personal user codes for any model lock. :

Is there any way to see the interior components without voiding warranty on the unit?

Resolution: Currently there is not a way to see the interior components of a Schlage lock without voiding the warranty. However, if you speak with a locksmith that sells these units or works heavily with them ...:

Do the Ives offset pivots allow 180 degree door swing?

Resolution: Yes, the Ives offset pivots allow 180 degree door swing. :

Are the 991K/992L hex studs female threaded on both ends?

Resolution: No, the end of the stud that attaches to the back of the trim is male threaded (threading is outside the stud)….the other end that matches up with the mounting screws from the exit device is female...:

What does the "A" mean in CXA?

Resolution: It's just to differentiate between the old-style Chexit and the new Chexit: the old CX and the new CXA.:

Are the insulclad kits needed for the 99 Rims device or just for the CVR devices?

Resolution: The Insulclad kit is only applicable to CVR and CVC devices...Insulclad kits are for doors with concealed rods because instead of having a normal 1-3/4" door, they have an additional 1/4" or 1/2" o...:

How is the rose installed on a Falcon MA mortise lock with Latitude (LAT) or Longitude (LON) trim?

Resolution: Falcon MA mortise lock levers are typically designed so that the rose or escutcheon can be slipped on over the lever and spring cage and then secured in place. However, the Latitude (LAT) and...:

Can the 6440XP be held open with a constant contact, alternate action, or key switch?

Resolution: The 6440XP cannot be held open with a constant contact or key switch and does not have an alternate action function.The hold open time is adjustable from 1-30 seconds:

What is the length of the pull side surface mounted Sr Swing track?

Resolution: As of April 14th, 2020- the Sr Swing Pull Side track is 8" long and 1" tall.See here for current pull arm instruction sheet.:

How long is the companion cable on the senior swing?

Resolution: The length of the Sr Swing companion cable (9550-982) is approximately 54".: