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FAQs

Are the LCN pneumatic operators available in a matte black finish?

Resolution: The LCN pneumatic operators (2610, 4810, 4820, and 4840) are not available in the 622 Matte Black finish.:

What material is the 8310-819SJ mount box made of?

Resolution: The 8310-819SJ surface mount box is plastic.:

Can you calibrate the door position switch (DPS) on the NDEB through the Engage app?

Resolution: No, only the NDE80 has the option to calibrate the DPS.:

Can the Schlage MTB readers read HID/Seos and prox credentials at the same reader?

Resolution: Out of the box the MTB readers can only read the card serial number (CSN) on the HID credentials and can read proximity credentials up to 37bit format. These setting can be configured in the Engage...:

Enabling and Changing Schlage RC (RC11, RC15, RCK15) Aux Input

Resolution: The Schlage RC’s Grey wire (Auxiliary Input), when connected to the Black wire (Signal common/dc ground), can be used to remotely unlock the access point.In order to enable this function for the Ac...:

Enabling and Changing Schlage RC (RC11, RC15, RCK15) Door Sense (DPS) Input

Resolution: The Schlage RC’s Blue wire (Door Position Switch Input), when connected to the Black wire (Signal common/dc ground), can be used to monitor the physical Open/Closed state of an access point.In orde...:

Enabling and Changing Schlage RC (RC11, RC15, RCK15) Request-to-Exit (REX) Input

Resolution: The Schlage RC’s Green wire (Request to Exit Input), when connected to the Black wire (Signal common/dc ground), can be used to monitor or release the access point.In order to enable this function ...:

Device Connected to Pure Access Cloud Constantly Beeping

Resolution: The Schlage RC has a built-in accelerometer that functions as a tamper sensor. This tamper alert is enabled by default once the reader successfully contacts Pure Access Cloud for the first ti...:

Enabling the Schlage RC (RC11, RC15, RCK15) Lock On Close (aka Anti-Tailgate) Function

Can I submit a feature request for Pure Access Cloud?

Resolution: You can submit feature requests for Pure Access Cloud at https://product.pureaccess.com. Click the ‘Submit Idea’ button on the upper-right portion on the screen. The Pure Access Engineering Te...: