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FAQs

Can a CO-200 be reset when on an auto-unlock schedule?

Resolution: No, the CO-200 must be in a locked state in order to factory reset.:

What is the part number for the USB Cable for my Pidion?

Resolution: The part number was HH-USB however these are now discontinued. If your Pidion device is a BM170,there is a mini-USB socket so you can use a mini-USB to USB cable which is available at many stores i...:

Can the electrified L9000 be used in exterior applications?

Resolution: Schlage electrified L9000 series locks are NOT weatherproof/waterproof and are not recommended for use in exterior applications where the lock and components are not protected from the elements. :

What is a Key Center?

Resolution: Technical Support Visibility OnlyKey Centers are commercial hardware distributors that have signed a contract with Allegion allowing them to order any Everest restricted keyway under their KC numbe...:

Does Von Duprin offer a T-shape key removable mullion?

Resolution: Unfortunately, not at this time.:

What is the part number for the CDSI/HDSI cylinder actuator arm?

Resolution: The part number for CDSI/HDSI Configuration Pkg is #900416-00.:

How do you wire a 620 series pushbutton into the PIM in order to trigger an unlock command at WRI Gate?

Resolution: It must be wired into the ACP relay to trigger the strike input. Wake on Radio and extended unlocks enabled. Heartbeat at WRI set down. :

What happens if you don't wire in the DPS on AD300/400? Will the lock fail to operate?

Resolution: The locks will function but some monitoring features at the ACP will not function/report.:

Is there an audible signal switch with the QELA?

Resolution: Yes, it has an audible buzzer. It is specified as QEL-B.There's even a kit to convert existing QELs.The part number for the QEL-B modular buzzer is #47856044.:

Where can I find Interactive installation instructions for the Schlage LM9200?

Resolution: Click here to launch the LM9200 Interactive Installation Instructions. :