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FAQs

Can Schlage locks be modified to accomodate other keyways?

Resolution: Schlage residential locks cannot have the keyway changed nor do we do offer kits to convert, The locks will only accept 5pin C keyway.:

Can you order the fire cup and fire disk as a separate item and add to the B500 indicator to create a fire rated deadbolt?

Resolution: The fire cup and fire disk for B500 indicators is not available as sold separate parts. The complete lock with indicator would need to be ordered with the “F" suffix to have a 3-hour fire rating an...:

What is the length of the tailpiece on a Von Duprin 3216 rim cylinder?

Resolution: The Von Duprin 3216 rim cylinder's tailpiece is 2-¼" long.:

Is the Von Duprin 940L trim available as lever-night latch (L-NL)?

Resolution: The 940L trim ships with a night latch spring that can be installed in the field which will convert the trim to L-NL functionality. The night latch spring is part number 600339.:

Are traction thread adjustable thresholds available with pre-prepped holes?

Resolution: Traction thread adjustable thresholds by Zero International are not available with pre-prepped screw holes. :

Are Ramps available with pre-prepped mounting holes?

Resolution: Ramps by Zero International are not available with pre-prepped mounting holes:

Can mounting holes for thresholds be drilled in the field?

Resolution: Yes, mounting holes can be drilled in the field. For thresholds with epoxy, drill the holes in the metal between the epoxy filled grooves:

Do the 8827-F and the WS9827/WS9927 use the same latches?

Resolution: The 8827-F and WS98/99 Windstorm Device latches that mount to the top and bottom of the door look similar but are not the same parts.8827-F Top Latch Assembly Less Cover - 0504628827-F Bottom Latch...:

Does Schlage offer an electromagnetic lock that is part of the Buy American Act.

Resolution: Currently we do not offer an electromagnetic lock that can be used with the BAA.:

Can Schlage Utility Software SUS be used to change the function of the CO-200?

Resolution: No, the function of the CO series locks is set by the factory and cannot be changed in the field. :