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FAQs

Can mounting holes for thresholds be drilled in the field?

Resolution: Yes, mounting holes can be drilled in the field. For thresholds with epoxy, drill the holes in the metal between the epoxy filled grooves:

Do the 8827-F and the WS9827/WS9927 use the same latches?

Resolution: The 8827-F and WS98/99 Windstorm Device latches that mount to the top and bottom of the door look similar but are not the same parts.8827-F Top Latch Assembly Less Cover - 0504628827-F Bottom Latch...:

Does Schlage offer an electromagnetic lock that is part of the Buy American Act.

Resolution: Currently we do not offer an electromagnetic lock that can be used with the BAA.:

Can Schlage Utility Software SUS be used to change the function of the CO-200?

Resolution: No, the function of the CO series locks is set by the factory and cannot be changed in the field. :

Can a CO-200 be reset when on an auto-unlock schedule?

Resolution: No, the CO-200 must be in a locked state in order to factory reset.:

What is the part number for the USB Cable for my Pidion?

Resolution: The part number was HH-USB however these are now discontinued. If your Pidion device is a BM170,there is a mini-USB socket so you can use a mini-USB to USB cable which is available at many stores i...:

Can the electrified L9000 be used in exterior applications?

Resolution: Schlage electrified L9000 series locks are NOT weatherproof/waterproof and are not recommended for use in exterior applications where the lock and components are not protected from the elements. :

What is a Key Center?

Resolution: Technical Support Visibility OnlyKey Centers are commercial hardware distributors that have signed a contract with Allegion allowing them to order any Everest restricted keyway under their KC numbe...:

Does Von Duprin offer a T-shape key removable mullion?

Resolution: Unfortunately, not at this time.:

What is the part number for the CDSI/HDSI cylinder actuator arm?

Resolution: The part number for CDSI/HDSI Configuration Pkg is #900416-00.: