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FAQs

Can the 110NL-MD be used together with the Chexit 98/99 NL-OP?

Resolution: This is not something that is recommended. When the Chexit is armed, the key won't turn, so people have a tendency to break the key off in the cylinder, or break the cylinder's tailpiece beca...:

Why does a 697-DT change to a 697WDF-DT when adding SNB's?

Resolution: When SNB's are used with the 696/697 it will sit on top of those so we have to machine the 696/697 to allow it to sit flush on the door over the heads of the SNB's.:

Can I Temporarily Remove My Smart Lock from My Door Without the Need to Re-Pair It?

Resolution: Schlage Smart Locks, including the Schlage Arrive, the Schlage Encode Series, and the Schlage Connect, can all be temporarily removed from the door. If you wish to paint the door or need to tempora...:

Where can I get a replacement for my Florence handleset?

Resolution: Unfortunately the FA series, Florence handleset has been discontinued. Schlage may replace the lock with a similiar product.:

What color are the rubber tips on an Ives FS452?

Resolution: The rubber tips are black.:

Are the Ives 5" 5BB1 HW Swing Clear hinges only for square edge doors?

Resolution: Ives Swing Clear hinges are available for Square Edge doors by indicating the SC code when ordering.(for example; 5BB1SC-size-finish).The Square Edge Swing Clear Hinges use Ives 4.5" and 5" Full Mo...:

Can a Falcon 912L trim be ordered for a 3" thick door?

Resolution: No, we do not do engineering specials for Falcon in this regard. :

Are the 996L-NL screw packs for 2-1/2" thick doors standard items now?

Resolution: Yes, the screw packs are now listed in the price book.:

Do all e-strikes now, especially 6000 series, come with CON connectors automatically?

Resolution: Not automatically, they have always come with a small plug and a pigtail, but those are not the CON connectors.…if you order a 6100 or 6200 with the CON, you get an adapter to go from that sm...:

Can the Ives FB31T be used on beveled edge doors?

Resolution: Yes, the FB31T can be used on beveled edge doors.: