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FAQs

What is the length of the tailpiece on a Von Duprin 3216 rim cylinder?

Resolution: The Von Duprin 3216 rim cylinder's tailpiece is 2-¼" long.:

Is the Von Duprin 940L trim available as lever-night latch (L-NL)?

Resolution: The 940L trim ships with a night latch spring that can be installed in the field which will convert the trim to L-NL functionality. The night latch spring is part number 600339.:

Are traction thread adjustable thresholds available with pre-prepped holes?

Resolution: Traction thread adjustable thresholds by Zero International are not available with pre-prepped screw holes. :

Are Ramps available with pre-prepped mounting holes?

Resolution: Ramps by Zero International are not available with pre-prepped mounting holes:

Can mounting holes for thresholds be drilled in the field?

Resolution: Yes, mounting holes can be drilled in the field. For thresholds with epoxy, drill the holes in the metal between the epoxy filled grooves:

Do the 8827-F and the WS9827/WS9927 use the same latches?

Resolution: The 8827-F and WS98/99 Windstorm Device latches that mount to the top and bottom of the door look similar but are not the same parts.8827-F Top Latch Assembly Less Cover - 0504628827-F Bottom Latch...:

Does Schlage offer an electromagnetic lock that is part of the Buy American Act.

Resolution: Currently we do not offer an electromagnetic lock that can be used with the BAA.:

Can Schlage Utility Software SUS be used to change the function of the CO-200?

Resolution: No, the function of the CO series locks is set by the factory and cannot be changed in the field. :

Can a CO-200 be reset when on an auto-unlock schedule?

Resolution: No, the CO-200 must be in a locked state in order to factory reset.:

What is the part number for the USB Cable for my Pidion?

Resolution: The part number was HH-USB however these are now discontinued. If your Pidion device is a BM170,there is a mini-USB socket so you can use a mini-USB to USB cable which is available at many stores i...: