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FAQs

Are the B500 and B600 indicators available in French?

Resolution: You can order Locked/Unlocked in French. How to specify: Locked/Unlocked Inside - IS-LOCKFR Outside - OS-LOCFR :

Can you remove the mounting posts from the Falcon W series lock?

Resolution: The W series standard rose comes with removable mounting post to allow it to be installed on 2-1/8" bore door preps that do not have the mounting post holes drilled. See step 4 of the Falcon W...:

What is the size of the shaft arm screw on the senior swing operator?

Resolution: The hex head arm screw that holds the arm onto the shaft of the senior swing motor is a ¼ -28 x 7/16 Hex head screw.:

Can you still get the RX switch for the old Chexit device?

Resolution: The old RX switch is no longer available for the older Chexit devices. If you have an older Chexit device that needs a new RX switch then that would require a new Chexit device.:

Is the CON option available for the EPT2 or EPT10?

Resolution: The CON option IS available on the EPT-10 (order as EPT-10-Finish-CON). The CON option is NOT available on the EPT-2.:

Is the M996L trim available with an RX switch?

Resolution: No, the M996L trim is not available with an RX switch. It's also not available as an Engineering Special.:

Can the 110NL-MD be used together with the Chexit 98/99 NL-OP?

Resolution: This is not something that is recommended. When the Chexit is armed, the key won't turn, so people have a tendency to break the key off in the cylinder, or break the cylinder's tailpiece beca...:

Why does a 697-DT change to a 697WDF-DT when adding SNB's?

Resolution: When SNB's are used with the 696/697 it will sit on top of those so we have to machine the 696/697 to allow it to sit flush on the door over the heads of the SNB's.:

Can I Temporarily Remove My Smart Lock from My Door Without the Need to Re-Pair It?

Resolution: Schlage Smart Locks, including the Schlage Arrive, the Schlage Encode Series, and the Schlage Connect, can all be temporarily removed from the door. If you wish to paint the door or need to tempora...:

Where can I get a replacement for my Florence handleset?

Resolution: Unfortunately the FA series, Florence handleset has been discontinued. Schlage may replace the lock with a similiar product.: