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FAQs

What is the ‘ADA Relock Delay’ credential special property?

Resolution: Please keep in mind that the following ONLY applies to Pure Access Cloud accounts that have been linked to Engage to support the Schlage RC Reader-Controllers and Schlage NDE/LE Wireless Locks. The...:

What does ‘Device Disconnect’ and ‘Device Connect’ events mean in Pure Access Cloud?

Resolution: ‘Device Disconnect’ and ‘Device Connect’ events are normal in Pure Access Cloud as long as the disconnect lasts approximately 15-30 seconds. These can be caused by Pure Access Cloud updates or upda...:

What replaced the B571 indicator deadbolt?

Resolution: Allegion discontinued the B571 on April 1st, 2024 and replaced with B572. See the available B500 indicators here.:

Does the B500 deadbolt or B600 deadbolt offer an indicator kit?

Resolution: The B500 and B600 series indicators are only available with a complete deadbolt. There are no parts or kits available for purchase separately. :

Are the B500 and B600 indicators available in French?

Resolution: You can order Locked/Unlocked in French. How to specify: Locked/Unlocked Inside - IS-LOCKFR Outside - OS-LOCFR :

Can you remove the mounting posts from the Falcon W series lock?

Resolution: The W series standard rose comes with removable mounting post to allow it to be installed on 2-1/8" bore door preps that do not have the mounting post holes drilled. See step 4 of the Falcon W...:

What is the size of the shaft arm screw on the senior swing operator?

Resolution: The hex head arm screw that holds the arm onto the shaft of the senior swing motor is a ¼ -28 x 7/16 Hex head screw.:

Can you still get the RX switch for the old Chexit device?

Resolution: The old RX switch is no longer available for the older Chexit devices. If you have an older Chexit device that needs a new RX switch then that would require a new Chexit device.:

Is the CON option available for the EPT2 or EPT10?

Resolution: The CON option IS available on the EPT-10 (order as EPT-10-Finish-CON). The CON option is NOT available on the EPT-2.:

Is the M996L trim available with an RX switch?

Resolution: No, the M996L trim is not available with an RX switch. It's also not available as an Engineering Special.: