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FAQs

What is the length of cable that comes with the 8310-806K or 8310-806R?

Resolution: The 8310-806K and 8310-806R comes with 6’ (6 feet) of cable.:

Can a Schlage Wi-Fi adapter, BR400 be used as an Apple home hub?

Resolution: The Schlage Wi-Fi adapter cannot be added as an Apple HomeKit accessory so you can only use it with the Schlage Sense when paired to the Schlage Home app. You can't use it with Apple Homekit:

Where can I find LCN Special Templates?

Resolution: LCN Special Templates are not published. :

Can you order pneumatic tubing for the LCN 7900 series control boxes and pneumatic operators?

Resolution: LCN sells pneumatic tubing for its pneumatic operators and control boxes. The part # for the tubing is 925 and is sold by the foot. :

Should the RC04 LED turn amber/yellow after an Isonas Pure Mobile credential has been presented?

Resolution: Yes, after presenting the Isonas Pure Mobile credential to the reader, the RC04’s LED will illuminate amber/yellow before turning either green for approval or red for decline.:

What is the required criteria for a Pure Access Cloud web-access password?

Resolution: Your password must contain:- At least 10 characters- At least 3 of the following: Lower case letters (a-z) Upper ...:

What Pure Access Cloud features require a device to have an active connection to the server?

Resolution: ie: If a device is offline or disconnected, these will not function for that device:- History reporting- Custom Rules- Alerts- Host Commands: Compile, Admit, Lock Down, Schedule, Unlocked, Lo...:

What are “Credential Add” history events in Pure Access Cloud?

Resolution: *These events apply to Schlage Reader Controller devices only (RC11, RC15, RCK15)When a credential is enrolled in an Engage linked Pure Access Cloud tenant, a partial compile is sent to any real-ti...:

What are Credential Delete history events in Pure Access Cloud?

Resolution: *These events apply to Schlage Reader Controller devices only (RC11, RC15, RCK15)When a credential is deactivated from an active user in an Engage linked Pure Access Cloud tenant, a partial compile...:

What do the access point symbols mean on the Pure Access Cloud Dashboard Widget?

Resolution: Following is the description of icon function on Pure Access Cloud Dashboards. Please note if you do not have a door position sensor (DPS) enabled for the access point, you will not get icon (...: