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FAQs

What smart credential formats do Isonas readers support?

Resolution: The Isonas DESFire EV2 and Isonas DESFire EV3 are the only smart credentials that are supported for encrypted secure sector reading by Isonas devices. For other smart credentials, Isonas devi...:

The Schlage Reader Controller manual indicates that REX "can be configured active high or active low through configuration settings." How can this be achieved in Pure Access Cloud?

Resolution: Although the REX will be configurable, field select ability for it is not yet available within Pure Access Cloud. For proper functionality the use of NC contacts is currently required.:

What is the configurability of the AUX input for Schlage Reader Controllers in Pure Access Cloud?

Resolution: :

With a Pure Access Cloud tenant utilizing AD Connect, is it possible to only sync users and solely manage user groups within the tenant?

Resolution: No you cannot sync users and solely manage user groups within the tenant. AD Sync relies on being able to attach users to groups. You will note that the "Sync" button will not high...:

What type of antenna does a gateway use?

Resolution: Our Schlage Gateways have an omnidirectional antenna.:

Does a Gateway have an audit tamper alarm?

Resolution: The Gateway doesn't have a tamper; it's coming from the lock that is linked to the Gateway.:

What is the thickness of the senior swing filler and spindle plates?

Resolution: The senior swing filler plates (-12) and the spindle plate (-11A or 11B) are 3/32” thick.:

Does the Sr Swing -18 mounting plate come with any holes prepped?

Resolution: The Sr Swing -18 mounting plate does not come with any holes prepped. All holes for mounting to the frame and mounting the operator to the plate would be completed in the field.:

Which way can the key be turn on the 990NL

Resolution: Should be able to turn the key clockwise or counter-clockwise to retract the latch.:

Can Schlage Electronic Smart Locks Be Used on a Houseboat?

Resolution: Schlage electronic smart locks can potentially be installed on a houseboat if the door is properly prepared. However, the environmental conditions and exposure to elements like moisture and saltwat...: