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FAQs

What is the thickness of the senior swing filler and spindle plates?

Resolution: The senior swing filler plates (-12) and the spindle plate (-11A or 11B) are 3/32” thick.:

Does the Sr Swing -18 mounting plate come with any holes prepped?

Resolution: The Sr Swing -18 mounting plate does not come with any holes prepped. All holes for mounting to the frame and mounting the operator to the plate would be completed in the field.:

Which way can the key be turn on the 990NL

Resolution: Should be able to turn the key clockwise or counter-clockwise to retract the latch.:

Can Schlage Electronic Smart Locks Be Used on a Houseboat?

Resolution: Schlage electronic smart locks can potentially be installed on a houseboat if the door is properly prepared. However, the environmental conditions and exposure to elements like moisture and saltwat...:

What is the length of cable that comes with the 8310-806K or 8310-806R?

Resolution: The 8310-806K and 8310-806R comes with 6’ (6 feet) of cable.:

Can a Schlage Wi-Fi adapter, BR400 be used as an Apple home hub?

Resolution: The Schlage Wi-Fi adapter cannot be added as an Apple HomeKit accessory so you can only use it with the Schlage Sense when paired to the Schlage Home app. You can't use it with Apple Homekit:

Where can I find LCN Special Templates?

Resolution: LCN Special Templates are not published. :

Can you order pneumatic tubing for the LCN 7900 series control boxes and pneumatic operators?

Resolution: LCN sells pneumatic tubing for its pneumatic operators and control boxes. The part # for the tubing is 925 and is sold by the foot. :

Should the RC04 LED turn amber/yellow after an Isonas Pure Mobile credential has been presented?

Resolution: Yes, after presenting the Isonas Pure Mobile credential to the reader, the RC04’s LED will illuminate amber/yellow before turning either green for approval or red for decline.:

What is the required criteria for a Pure Access Cloud web-access password?

Resolution: Your password must contain:- At least 10 characters- At least 3 of the following: Lower case letters (a-z) Upper ...: